OPERATIONAL INTELLIGENCE MANAGER I

Smollan; Gauteng; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Smollan in South Africa seeks an experienced operations systems professional to lead the design, implementation and management of business processes and information systems across the value chain.

You will collaborate with BU and group stakeholders, map requirements, drive improvements, ensure data integrity, manage SLAs and deliver insights through reporting and analytics to support strategic growth.

Qualifications

• Diploma or Degree/NQF level 7 in Information systems or Business Intelligence.
• 6-8 years’ experience in FMCG within a systems, analytical environment, and 3 years business and project management experience.
• Computer literacy - MS Office suite; strong analytical and communication skills.

Responsibilities

• Identify, design and implement effective processes and systems within operations, technology and informatics.
• Review current processes and systems to understand business information and how systems integrate.
• Liaise with stakeholders to establish and address needs to develop outputs.
• Manage and approve system projects to ensure quality and data integrity.
• Plan, design and implement new processes and systems in line with client and business approved needs.
• Facilitate and/or manage the implementation of processes and systems.
• Monitor and maintain processes and systems to ensure efficiency and sustainability.
• Manage SLA requirements.
• Set up training materials and conduct and record all training on new systems.
• Audit processes and systems to ensure business needs are met.
• Sustain and plan for systems and processes enhancements.
• Represent and effect on behalf of Business Unit at Smollan Group Projects and Clients.
• Define a BU/ Group OI strategy (short term).

Skills

Critical thinking

Leadership skills

Business analysis skills

Creativity & innovation

Teamwork & collaboration

Organisational awareness

Category brand

Business intelligence knowledge

Software knowledge

Communication skills (verbal & written

Project management skills

Education

Diploma or Degree/NQF level 7 in Information systems or Business Intelligence

Tools

MS Office Suite

Job description

Key Responsibilities and Deliverables

• Identify, design and implement effective processes and systems within operations, technology and informatics, aligned to a BU and Group Strategy
• Review current processes and systems to understand business information and how systems integrate
• Liaise with stakeholders to establish and address needs to develop outputs
• Manage and approve system project-specific to ensure quality and data integrity
• Plan, design and implement new processes and systems in line with client and business approved needs
• Facilitate and/or manage the implementation of processes and systems
• Monitor and maintain processes and systems to ensure efficiency and sustainability
• Manage SLA requirements
• Set up training materials and conduct and record all training on new systems
• Audit processes and systems to ensure business needs are met
• Sustain and plan for systems and processes enhancements
• Represent and effect on behalf of Business Unit at Smollan Group Projects and Clients
• Define a BU/ Group OI strategy (short term)

Systems Reporting

• Compile systems reporting and carry out relevant analysis to facilitate strategic growth & insights differentiation
• Draw and develop Standard and Adhoc Reports
• Align reports to objectives of the business (Business Unit, Client, Smollan)
• Maintain effective and efficient Smollan and BU/ Group systems, processes and procedures and facilitate improvements/enhancements
• Audit systems to ensure compliance and identify enhancements

Provision of Insights

• Integrate Operational/Client/Customer information into insights
• Facilitate alignment of business unit/Group strategy with client/customer strategy
• Analyse operational intelligence to ensure accuracy and provide meaning and trends
• Generate and analyse reports and provide feedback on reporting when necessary
• Explore and identify new business opportunities and make recommendations for action

Operational Excellence and Customer Satisfaction

• Understand the expectations of stakeholders
• Monitor and measurement of operational activities
• Engage with operational team to facilitate and support achievement of excellence
• Measurement of key outputs of business unit and facilitate management
• Analyse audit reports to identify gaps, identifying enhancements and maintain error tracking and compliance reports
• Ensure the integrity of data
• Present an analysis of data to clients and business to provide business update
• Maintain SLA requirements as per client needs and supplies
• Support and liaise with Operations with regards to relevant business systems
• Identify bottleneck and workload impacts to ensure efficiency and make solutions/suggests
• Identify projects to streamline areas to improve
• Ensure effective asset recording and facilitate asset-related processes as determined by business unit needs
• Optimise and ensure service methodology efficiency of deployment of people

Business Growth and Sustainability

• Optimise new business opportunities
• Optimise the use of technology for the business
• Continuously assess risks and implement measures to mitigate these
• Identify industry trends and best practices to ensure that proactive measures are taken to remain competitive and relevant within the industry
• Integrate best practices

Budget Management

• Draft annual budget using previous business unit financial performance information
• Submit budget to Business Unit/ Group Manager for review and sign off
• Analyse monthly departmental budgeting and accounting reports and identify and mitigate variances
• Take appropriate action to ensure adherence to expense budgets
• Prepare and compile budget reports
• Proactively seek to identify and manage risk

Stakeholder Management

• Ensure delivery to senior management
• Oversee supplier relationship management
• Actively build, maintain and grow strong relationships with relevant stakeholders
• Build and maintain customer relationships
• Manage client expectations and manage effective flow of information
• Minimum Qualifications: Diploma or Degree/NQF level 7 in Information systems or Business Intelligence
• Minimum Experience: 6-8 years’ experience in FMCG within a systems, analytical environment, and 3 years business and project management experience
• Knowledge, Skills & Abilities: Computer literacy - MS office suite (required level dependent on business unit need)
• Critical thinking
• Leadership skills
• Business analysis skills
• Creativity & innovation
• Teamwork & collaboration
• Organisational awareness
• Category brand
• Business intelligence knowledge
• Software knowledge
• Communication skills (verbal & written)
• Project management skills

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