OPERATIONAL INTELLIGENCE SUPERVISOR

Smollan; Gauteng; On-site; ZAR 450,000 - 750,000; Full time

Job summary

Smollan is seeking an Operations Intelligence (OI) Manager to ensure organisational effectiveness by optimising and maintaining operational systems, processes and reporting to stakeholders. You will lead the analyses and reporting, supervise the OI team, review processes, design new workflows, deliver training, and collaborate with system developers to implement approved solutions.

Qualifications include a Diploma or Degree (NQF 6/7) and 4–5 years in a systems/analytical environment; project

Qualifications

• Diploma or degree at NQF level 6/7 required.
• 4–5 years’ experience in a systems/analytical environment.
• Project management experience an advantage.

Responsibilities

• Analyse reporting needs and supervise reporting processes.
• Maintain databases and design new processes and systems.
• Collaborate with stakeholders to ensure operational excellence.
• Provide training and monitor performance of the OI team.

Skills

Analysis & problem solving

Leadership

Critical thinking

Communication

Team leadership

Education

Diploma or Degree/NQF 6/7

Tools

MS Office

Job description

Job Summary:

To ensure organisational effectiveness through the optimisation and maintenance of operational systems, business processes and procedures, and effective reporting to relevant stakeholders.

Key Responsibilities and Deliverables:

Analysis and Reporting

• Screen operational reporting needs to ensure quality
• Supervise the reporting processes
• Analyse reports to identify exceptions and provide feedback on reporting when necessary
• Assist with overseeing projects where required and consolidate and analyse data
• Provide project-specific feedback to stakeholders
• Ensure operational reporting analysis, when required
• Implement ROI reports

Maintenance and Supervision of Adherence to Internal Processes and procedures

• Maintain applicable databases
• Review current processes
• Design agreed new processes and facilitate in the implementation of processes and systems
• Monitor and maintain processes and systems
• Set up training materials and conduct and record all training on new systems
• Conduct regular system assurance evaluations
• Collaborate with system developers to implement new approved systems

Operational Excellence and Customer Satisfaction

• Understand the expectations of stakeholders and ensure stakeholder needs are met
• Engage with operational team to facilitate and support achievement of excellence
• Manage day-to-day activities of operational team and communicate bottlenecks and workload impacts
• Analyse audit reports to identify gaps, implement approved enhancements and maintain error tracking and compliance reports
• Support and liaise with Operations with regards to relevant business systems
• Ensure effective asset recording and facilitate asset-related processes as determined by business unit needs
• When called upon to do so or when OI Manager is unavailable, represent the OI department at ACC meetings, Cell Phone Committee meetings, OI meetings and ROSS meetings

Administration

• Supervise the accurate ordering and maintenance of equipment as and when required
• Provide ongoing information regarding relevant policies, processes and procedures
• Conduct regular required audits on CGCSA
• Capture project-specific data and ensure quality, accuracy and integrity of data
• Maintain asset process base for relevant business unit

Operational Supervision and Team Management

• Facilitate and supervise the OI Administrators to ensure achievement of objectives
• Respond to and ensure resolution of any escalated queries or problems
• Train new team members on internal processes and procedures
• Monitor performance of operational team in terms of departmental objectives and customer needs
• Assist with staff learning and development
• Motivate, mentor and coach staff
• Minimum Qualifications: Diploma or Degree/NQF level 6 or 7
• Minimum Experience: 4-5 years’ experience in a systems/ analytical environment.
• Project Management an advantage
• Knowledge, Skills & Abilities: Analysis & problem solving
• Leadership skills
• Critical thinking
• Computer literacy - MS office suite
• Communication skills (verbal & written)

Key Competencies:

• Coaching & development of others
• Emotional maturity
• Team leadership
• Diversity empowerment
• Systemic thinking
• Critical thinking
• Continuous growth & improvement
• Analysis & problem solving
• Agility
• Communication
• Quality & detail excellence
• Performance & results driven

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