Operational Excellence Specialist, Digital Transformation & AI, Air & Sea

DSV; Kempton Park; On-site; ZAR 650,000 - 900,000; Full time

Job summary

DSV in Kempton Park seeks an Operational Excellence Specialist to drive digital transformation and AI initiatives across Air & Sea operations, acting as the bridge between business needs and delivery teams to ensure value realization.

You will identify improvement opportunities, map current and future state processes, and implement automation and AI workflows using Power Platform, Copilot, and other low‑code tools to deliver measurable efficiency and service improvements.

Qualifications

• Minimum 2 years’ experience in business analysis or transformation projects.
• Certifications in Business Analysis and Lean Six Sigma are advantageous.
• Experience with low-code automation and AI workflows is preferred.

Responsibilities

• Identify transformation opportunities and assess automation potential.
• Facilitate workshops to map current and future processes.
• Design and prototype AI-enabled workflows on approved platforms.
• Establish baseline metrics and business cases for value tracking.
• Coordinate change management and stakeholder communications.

Skills

Analytical thinking

Problem solving

Stakeholder management

Communication

Process mapping

Change management

Education

Bachelor's degree in Information Systems, Computer Science, Business Informatics, Industrial Engineering, or Business Management/Commerce with an IT focus

Grade 12 / Matric

Tools

Power Automate

Power Apps

UiPath

n8n

Make

Zapier

Microsoft Copilot

Job description

• Operational Excellence Specialist, Digital Transformation & AI, Air & Sea
• Kempton Park

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Operational Excellence Specialist, Digital Transformation & AI, Air & Sea
Time Type: Full Time

Main Purpose of the Role

To lead and support digital transformation initiatives across the business by identifying improvement opportunities, analysing business requirements, designing future-state processes, and driving the adoption of digital, automation, and AI-enabled solutions. The role acts as a bridge between business stakeholders and delivery teams to ensure transformation initiatives are aligned to business objectives, governed responsibly, and deliver measurable operational and business value.

Qualifications

• Grade 12 / Matric - Essential.
• Bachelor's degree in Information Systems, Computer Science, Business Informatics, Industrial Engineering, or Business Management/Commerce with an IT focus or something similar - Essential.
• Business Analysis certification (IIBA ECBA/CCBA/CBAP), Lean Six Sigma (Yellow/Green Belt) and Microsoft Power Platform certifications (PL-900, PL-200) - Advantageous.
• Prince2, Agile/Scrum (CSM/PSM), or a change management certificate (Prosci) - Advantageous.
• Recognised AI or GenAI short courses (for example Microsoft AI-900 or Azure AI Fundamentals) - Advantageous.
• Advanced: MS Word, Excel, PowerPoint and Outlook.

Additional Computer Skills

• Advanced MS Office, especially Excel, PowerPoint, and Visio.
• At least one workflow automation or low-code platform, such as Power Automate, Power Apps, UiPath, n8n, Make, or Zapier.
• Generative AI tools and copilots, such as Microsoft Copilot, ChatGPT, or Claude, including prompt design and building AI-assisted workflows.

Job Related Requirements

• Minimum of 2 years’ experience as a Business Analyst, Process Analyst, Automation Analyst, Digital/Transformation Specialist, or similar, with hands‑on experience delivering process improvement or automation initiatives, with measurable outcomes.

Added Advantages for the Role

• Business Analysis and Requirements Gathering.
• Change Management and Stakeholder Management.
• Digital Transformation Methodologies.
• Artificial Intelligence (AI) and Generative AI Fundamentals.
• Responsible AI and Digital Governance.
• Automation and Workflow Optimisation.
• Benefits Realisation and Business Case Development.
• Design Thinking and Continuous Improvement.
• Strong Communication, Presentation and Facilitation Skills.
• Problem Solving and Critical Thinking.
• Supply Chain and Logistics Knowledge.
• Process Mapping (As-is and To-be).

Duties & Responsibilities

• AI Adoption & Innovation: Identify and assess opportunities for transformation, process improvement, automation, and AI adoption across the business.
• AI Adoption & Innovation: Support AI use-case selection, adoption, and value tracking.
• AI Adoption & Innovation: Research emerging technologies, digital trends, and industry best practices, and recommend opportunities for innovation and continuous improvement.
• AI Adoption & Innovation: Run AI awareness and upskilling sessions and maintain an ideas pipeline for improvement opportunities, promoting continuous improvement and data-driven decision-making across the organisation.
• Business Analysis & Solution Development: Facilitate workshops with stakeholders to understand business challenges, map current‑state and future‑state processes, and identify improvement opportunities.
• Business Analysis & Solution Development: Contribute to the design and implementation of digital, automation, and AI‑enabled solutions that align with business objectives.
• Business Analysis & Solution Development: Configure and prototype low‑code automations and AI workflows within approved platforms where appropriate (e.g. Power Automate, Copilot).
• Business Analysis & Solution Development: Establish baseline measurements and develop business cases and value‑tracking frameworks for transformation initiatives.
• Business Analysis & Solution Development: Gather business requirements and translate them into clear functional requirements, working with IT, vendors, and development teams to deliver appropriate solutions.
• Stakeholder & Change Management: Engage and collaborate with business stakeholders throughout the project lifecycle to ensure successful implementation and adoption.
• Stakeholder & Change Management: Assess stakeholder readiness and identify the impact of new processes, technologies, and ways of working.
• Stakeholder & Change Management: Coordinate communication, training, stakeholder engagement, and change‑management activities for transformation initiatives.
• Stakeholder & Change Management: Provide guidance and support to business users to strengthen digital capabilities and encourage the sustained adoption of new technologies.
• Implementation & Value Realisation: Coordinate pilot projects, User Acceptance Testing (UAT), implementation readiness activities, and post-implementation reviews, and make recommendations for controlled scale‑up.
• Implementation & Value Realisation: Monitor and report on project progress, key performance indicators, risks, issues, and dependencies.
• Implementation & Value Realisation: Track and report on benefits realised against the business case to ensure transformation initiatives deliver the intended business value.
• Transformation Governance & Portfolio Management: Maintain the transformation roadmap and a central repository of project documentation, decisions, lessons learned, and progress reports.
• Transformation Governance & Portfolio Management: Assist in prioritising transformation initiatives based on business value, feasibility, risk, and strategic alignment.
• Transformation Governance & Portfolio Management: Apply and promote company governance, data privacy, information security, and approved‑system requirements in all AI and automation solutions and encourage responsible AI practices across the business.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.