Manager, Implementation & Customer Applications (SSA)

DSV; Kempton Park; Presencial; ZAR 1 200 000 - 2 400 000; Tempo integral

Resumo da oferta

DSV is seeking a Manager, Implementation & Customer Applications (SSA) to lead all customer implementations across Sub-Saharan Africa for air and sea freight. You will coordinate with Sales, PM and global teams to ensure alignment with standards and regional needs, while driving governance and continuous improvement.

The role requires 6–8 years in freight forwarding, strong PM, and hands-on training delivery.

Qualificações

• Grade 12 / Matric – Essential
• Tertiary qualification – Advantageous
• Advanced computer literacy: MS Word, Excel, PowerPoint and Outlook

Responsabilidades

• Lead and coordinate customer implementations across SSA for Air & Sea.
• Drive cross-functional coordination for implementations impacting other business units.
• Represent SSA in global forums and communicate regional needs.
• Partner with Sales and PM to scope, plan and execute new implementations.
• Lead onboarding and training for Sales and CRM on implementation methodology.

Conhecimentos

Project management

Customer engagement

Analytical skills

Communication

Leadership

Formação académica

Grade 12 / Matric

Tertiary qualification

Ferramentas

MS Dynamics

Tradecloud

MyDSV

CW1

MS Office

Descrição da oferta de emprego

• Manager, Implementation & Customer Applications (SSA)
• Kempton Park

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Manager, Implementation & Customer Applications (SSA)
Time Type: Full Time

Main Purpose of the Role

• Lead Implementation for SSA
• Manage, implement and improve the standard Customer Implementation governance model for SSA
• Take the lead on strategic implementation projects – administrative and management
• Lead internal projects and process improvements (best practice)
• Deliver internal and external training
• Act as Tradecloud owner and commercial trainer

Qualifications

• Grade 12 / Matric – Essential
• Tertiary qualification – Advantageous

• Advanced computer literacy: MS Word, Excel, PowerPoint and Outlook

Additional Computer Skills

• MyDSV / other visibility platforms
• CW1
• MS Dynamics
• Ability to use AI applications

Job Related Requirements

• 6–8 years’ experience in Freight Forwarding
• Strong project management acumen and ability to self-manage
• Proven customer-facing experience, engaging directly with customers
• Strong analytical and systems skillset
• CW1 and web-based customer visibility tools experience advantageous (e.g. MyDSV)

Added Advantages for the Role

• Deadline driven
• Strong administration and communication skills
• Ability to connect with people and build solid relationships
• Pragmatic and hands‑on approach
• Project management skills
• Dynamic
• Ability to create and present presentations to internal and external audiences
• Strong analytical skills
• Solution-minded
• Strong systems acumen

Duties & Responsibilities

• Leadership & Coordination: Lead and oversee all customer implementations across SSA for Air & Sea, ensuring alignment with global standards and regional nuances.
• Drive cross-functional coordination for implementations impacting other business units, ensuring seamless integration and stakeholder alignment.
• Represent SSA in global forums, ensuring origin/destination requirements are effectively implemented and regional needs are communicated.
• Commercial & Project Support: Partner with Sales and Project Management to scope, plan and execute new business implementations, ensuring operational readiness and customer satisfaction.
• Support retention initiatives by leading re-implementation efforts for existing customers, focusing on continuous improvement and service recovery.
• Project Governance & Execution: Monitor, manage and report on all major implementation projects using standardised project management tools, ensuring delivery within scope, time and budget.
• Define and track KPIs and success metrics, applying performance measurement frameworks to assess project outcomes and drive accountability.
• Process & Quality Management: Facilitate regular SOP reviews with CRM teams for key accounts, ensuring documentation is current, version-controlled and aligned with operational realities.
• Enforce the use of approved implementation templates and ensure compliance with global and regional standards.
• Systems & Tools Enablement: Coordinate support from Systems and Business Process teams for all DSV tools relevant to implementation projects, including Tradecloud.
• Act as SSA lead for Tradecloud, overseeing commercial, maintenance and training aspects of the platform internally and externally.
• Drive and support regional initiatives to achieve Tradecloud activation and adoption targets.
• Training & Capability Building: Lead onboarding and training for new Sales and CRM team members on implementation methodology, tools and best practices.
• Develop and deliver training materials to promote consistency and excellence in implementation execution.
• Continuous Improvement & Knowledge Management: Initiate and support CIP (Continuous Improvement Projects) related to customer implementations, leveraging feedback and analytics to refine processes.
• Maintain and contribute to SharePoint content, team IOPs and support documentation to ensure knowledge sharing and operational transparency.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.