Operational Emergency Care Assistant

Mediclinic; Hermanus; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mediclinic is seeking an entry-level Emergency Care Assistant to operate in the pre-hospital EMS setting. You will work under supervision with Emergency Care Technicians and Medical Officers in diverse contexts, mainly around ambulances, supporting care delivery.

The role emphasises basic care, safety, and reporting while developing core EC competencies. Essential education includes an emergency care certificate and BLS certification as available.

Qualifications

• Essential qualification in Emergency Medical Care required.
• Basic Life Support (AHA/HLBS) certification preferred.
• Strong understanding of EMS protocols and patient reporting.

Responsibilities

• Ensure operational readiness for emergency calls.
• Administer patient care within scope of practice.
• Report near misses, slips, and adverse events.
• Market and maintain a positive public image of ER24.

Skills

Best practice application

EMS environment

English language (verbal & written)

Facilities, travel routes & geography

HPCSA guidelines & scope of practice

Patient report forms

Education

Higher Certificate in Emergency Medical Care

American Heart Association BLS for Health Care Providers

Job description

Mediclinic is an international private healthcare services group, founded in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia) and the United Arab Emirates.
The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

The Emergency Care Assistant (ECA) will practice as clinical assistants within the emergency medical care and rescue environment thereby replacing the Basic Ambulance Assistant Course as the entry qualification into the emergency medical services.
This position is an entry‑level qualification and recognises the key competencies required of Emergency Care Assistants (ECAs) who will work under the guidance of Emergency Care Technicians, Emergency Care Practitioners and Medical Officers in a variety of contexts. Holders of this qualification will operate mainly in and around the ambulance, within wide ranging contexts, including rural, urban, military, coastal, corporate, mass gatherings, homes and workplaces. In general, the Emergency Care Assistant will provide a supportive service within the pre-hospital context.

KEY RESPONSIBILITY AREAS

• Ensure Operational Readiness for Emergency Calls
• Administer Patient Care in line with scope of practice
• Report near misses, slips, and adverse events
• Market and maintain a positive public image of ER24

Required Education

ESSENTIAL EDUCATION

Higher Certificate in Emergency Medical Care

DESIRED EDUCATION

American Heart Association Basic Life Support for Health Care Providers

Required Experience

ESSENTIAL MINIMUM EXPERIENCE

None

Desired Experience

1-year operational experience as an Emergency Care Assistant

Required Job Skills And Knowledge

• Application of best practice
• EMS environment
• English language (verbal and written)
• Facilities, travel routes, and geographical area
• HPCSA guidelines and scope of practice
• Patient report forms