Onsite Warehouse IT/OT Technician

A.P. Moller - Maersk; Johannesburg; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Maersk in Johannesburg is seeking a Warehouse IT/OT Technology Associate to provide onsite technical support for end-user devices, asset management, and hands-on support for IT and OT equipment. The role focuses on on-site service, with collaboration to remote teams, and involves travel to support multiple warehouses across South Africa.

You will own first-line incident response, maintain the warehouse technology stack, and work with vendors to resolve hardware issues while ensuring SLAs and

Responsibilities

• Own first-line response and recovery for OT incidents affecting operations (RF, connectivity, edge devices).
• Triages issues clearly and escalates quickly to AOT.
• Maintain continuity of warehouse tech stack (devices, connectivity, local systems).
• Provide on-site support during incidents, deployments and changes.
• Provide real-time visibility of issues, root causes, and recurring failures to engineering and support loops.
• Handle and prepare end-user hardware focusing on WiFi APs and handheld RF scanners per SOPs.
• Provide 2nd/3rd line desktop and infra support via ServiceNow tickets, meeting SLAs.
• Collaborate with third-party vendors to resolve hardware issues.
• Own end-to-end resolution of complex incidents.
• Problem and Incident management.
• Coordinate Local IT/OT infrastructure projects including updates/rollouts.
• Record all end-user devices in CMDB with updates.
• Participate as expert/project coordinator in SA-wide support projects.
• Support other warehouses; travel may be required.
• Ambassador of IT/OT services.

Skills

IT infrastructure

VPN & Citrix

Mobile devices

Windows 11

Wi‑Fi setup

Microsoft 365

End user devices

Active Directory

ITIL

CCNA

Tools

ServiceNow

Job description

Maersk in Johannesburg is seeking a Warehouse IT/OT Technology Associate to provide onsite technical support for end-user devices, asset management, and hands-on support for IT and OT equipment. The role focuses on on-site service, with collaboration to remote teams, and involves travel to support multiple warehouses across South Africa.

You will own first-line incident response, maintain the warehouse technology stack, and work with vendors to resolve hardware issues while ensuring SLAs and