Onsite IT Support Engineer | End-User Tech Expert

Sanlam Limited; Bellville; On-site; ZAR 200,000 - 260,000; Full time

Job summary

Sanlam Limited is seeking an on-site End User Support specialist to handle hardware, software and peripheral updates, troubleshoot and resolve incidents, and assist end users across the organisation. The role requires 3–4 years in IT support, familiarity with AD, SCCM, M365 and security tooling, and ITIL practices.

You will provide remote support for work-from-home users, contribute to the knowledge base, and ensure timely closure of tickets while maintaining high service levels.

Qualifications

• Matric and ITIL-certified professionals preferred.
• 3-4 years in IT software/hardware support and desktop/laptop support.
• Strong knowledge of Active Directory, SCCM, M365 and security tooling.

Responsibilities

• Perform onsite hardware, software and peripheral updates and repairs.
• Troubleshoot computer systems and peripheral equipment across the organisation.
• Provide end user support and timely incident resolution within SLA.
• Update incidents, requests and service tickets and provide remote support when needed.
• Contribute to end-user knowledge base and assist with user onboarding.

Skills

End User Support

Problem Solving

Communication

Education

Matric

ITIL(V3/4)

OEM Certification

Hardware Certification

MS Certification

Tools

Active Directory

SCCM

M365

Zscaler

Anti-Virus Software

Team Viewer

BMC

Job description

Sanlam Limited is seeking an on-site End User Support specialist to handle hardware, software and peripheral updates, troubleshoot and resolve incidents, and assist end users across the organisation. The role requires 3–4 years in IT support, familiarity with AD, SCCM, M365 and security tooling, and ITIL practices.

You will provide remote support for work-from-home users, contribute to the knowledge base, and ensure timely closure of tickets while maintaining high service levels.