Onsite Customer Support Specialist — US Hours

Quantanite; Johannesburg; On-site; ZAR 167,000 - 290,000; Full time

Job summary

Quantanite in Sandton, Johannesburg, invites applications for a Customer Service Representative onsite role. You will handle frontline support for a popular food delivery platform, assisting customers via phone, chat and email during US hours.

The position requires a Grade 12, 0–1 year of customer service experience, and comprehensive training will be provided. You’ll work rotational shifts including evenings, overnights, weekends and public holidays in a fast-paced, customer‑facing environment.

Qualifications

• Grade 12/Matric required.
• 0–1 year of customer service experience (entry level).
• Comprehensive training provided; contact center experience not required.

Responsibilities

• Support customers via phone, chat, and email in a professional, friendly manner.
• Address orders, payments and delivery queries; provide clear, accurate responses.
• Troubleshoot basic issues and guide customers through next steps.
• Escalate complex cases with clear context to relevant teams.
• Document interactions and outcomes in internal systems.

Skills

Communication

Customer Care

Digital Literacy

Detail Orientation

Problem-Solving

Education

Grade 12/ Matric

Job description

Quantanite in Sandton, Johannesburg, invites applications for a Customer Service Representative onsite role. You will handle frontline support for a popular food delivery platform, assisting customers via phone, chat and email during US hours.

The position requires a Grade 12, 0–1 year of customer service experience, and comprehensive training will be provided. You’ll work rotational shifts including evenings, overnights, weekends and public holidays in a fast-paced, customer‑facing environment.