Onsite Customer Service Rep — US Hours, Growth & Training

Quantanite; Johannesburg; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Hands-on training

Career growth opportunities

Inclusive culture

Onsite at Sandton

Job summary

Quantanite in Sandton, South Africa, is hiring a Customer Service Representative to provide frontline support for a popular food delivery platform. The role requires handling orders, payments, deliveries and app usage queries, working onsite during US hours, including evenings and overnights.

You will join a fast-paced team with training and opportunities for career growth, a collaborative culture, and a commitment to delivering excellent service to customers.

Qualifications

• Minimum two years of customer service experience; BPO experience acceptable.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and composure under pressure.
• Ability to use technology across multiple digital platforms.
• Genuine care for people with an energetic, positive outlook.

Responsibilities

• Handle customer queries via phone, chat and email in a courteous and timely manner.
• Resolve concerns about orders, payments, deliveries and app usage.
• Provide accurate information on delivery timelines, item availability and promotions.
• Accurately record interactions, actions taken and outcomes.
• Escalate unresolved matters clearly with follow-through.

Skills

Customer service experience

Excellent communication

Problem solving

Team player

Multi-platform proficiency

Empathy

Job description

Quantanite in Sandton, South Africa, is hiring a Customer Service Representative to provide frontline support for a popular food delivery platform. The role requires handling orders, payments, deliveries and app usage queries, working onsite during US hours, including evenings and overnights.

You will join a fast-paced team with training and opportunities for career growth, a collaborative culture, and a commitment to delivering excellent service to customers.