Online Learning Support Coordinator

Remote Recruitment; Cape Town; Remote; ZAR 201,000 - 279,000; Full time

Benefits offered by this job

Fully remote role

Job summary

Remote Recruitment is seeking an Online Learning Support Coordinator to assist learners with access to materials, manage course records and coordinate routine queries with the team. The role is fully remote in South Africa and full-time, aligned with UK business hours.

You will respond to learner inquiries, resolve login issues, manage bookings and send communications while maintaining confidentiality and accurate records.

Qualifications

• At least 1 year of customer support, course administration, or related coordination experience.
• Clear written and spoken English.
• Patience helping users with varying digital confidence.
• Strong organisation and attention to detail.
• Comfort using online systems, calendars and spreadsheets.
• Ability to coordinate multiple queries and follow-ups.
• Reliable and able to work independently.
• Quiet workspace with reliable internet and backup power plan.

Responsibilities

• Respond to learner inquiries about course access and schedules.
• Resolve routine login and navigation issues using approved steps.
• Manage course bookings, enrolment updates and attendance records.
• Send course reminders and approved learner communications.
• Coordinate session details with tutors or programme staff.
• Maintain learner-support notes and escalate unresolved issues.
• Collect feedback and flag recurring problems.
• Handle learner information confidentially.

Skills

Customer support

Course administration

English proficiency

Tools

Learning management system

Job description

Online Learning Support Coordinator

Salary: R18,000 to R25,000 per month

Location: Fully remote, South Africa

Hours: Full-time, UK business hours

Engagement: Independent contractor

Organisation: Remote Recruitment

Remote Recruitment is looking for a helpful, organised Online Learning Support Coordinator to support learners and course administration. You will help people access learning materials, keep course records up to date and coordinate routine queries with the relevant team.

What you will do

• Respond to learner enquiries about course access and schedules.
• Help resolve routine login and navigation problems using approved support steps.
• Manage course bookings, enrolment updates and attendance records.
• Send course reminders and approved learner communications.
• Coordinate session details with tutors or programme staff.
• Maintain accurate learner-support notes and escalated unresolved issues.
• Collect feedback and flag recurring problems.
• Handle learner information confidentially.

What we are looking for

• At least one year of customer support, course administration or related coordination experience.
• Clear written and spoken English.
• Patience when helping users with different levels of digital confidence.
• Strong organisation and attention to detail.
• Confidence using online systems, calendars and spreadsheets.
• The ability to coordinate several queries and follow-ups.
• Reliability and the ability to work independently.
• A suitable quiet workspace, reliable internet and a practical backup plan for connectivity or power interruptions.

Nice to have

• Experience using a learning-management system.
• Previous online education, training or student-support experience.
• Experience supporting virtual sessions or webinars.

What is on offer

• Monthly remuneration of R18,000 to R25,000, depending on relevant experience.
• A fully remote role based in South Africa.
• Full-time work aligned with UK business hours.
• A varied remote role combining learner support, digital access assistance and course administration.

Who can apply

Applicants based in South Africa who can work the required hours and demonstrate the relevant skills and experience for this role.