Online Course Facilitator and Support Specialist

Placements24; Durban; Hybrid; ZAR 207.000 - 317.000; Teilzeit

Benefits dieser Stelle

Competitive hourly wage

Flexible hours

Remote work from anywhere

Professional development opportunities

Supportive team environment

Online training resources

Role expansion based on performance

Employee recognition programs

Networking opportunities in online edu

Zusammenfassung

Placements24 is hiring an Online Course Facilitator and Support Specialist to join our fully remote team. You will facilitate online discussions, provide academic support, and handle LMS-related technical tasks.

The role focuses on delivering a smooth learning experience to a diverse student body from Durban and beyond. We value excellent communication, patient demeanor, and a passion for helping students succeed in a digital learning environment.

Qualifikationen

• Bachelor's degree in Education or related field.
• 2–3 years of online teaching, facilitation, or student support.
• Proficiency with Learning Management Systems (Moodle, Canvas, Blackboard).
• Excellent written and verbal communication skills with empathetic tone.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to troubleshoot common technical issues online.
• Patience and genuine desire to support student learning.
• Ability to work independently and in a remote team.
• Experience in grading and providing constructive feedback is desirable.
• Flexibility to adapt to varying student needs and schedules.

Aufgaben

• Facilitate asynchronous and synchronous online discussions, encouraging participation.
• Provide prompt responses to student inquiries regarding course content and platform navigation.
• Monitor student progress and engagement, addressing issues proactively.
• Assist students with LMS and online tool technical issues.
• Grade assignments and provide feedback per rubrics and guidelines.
• Collaborate with instructors to ensure up-to-date and accessible materials.
• Maintain accurate records of student interactions and progress.
• Develop support resources, FAQs, and tutorials for students.
• Foster a positive and inclusive online learning community.
• Participate in regular team meetings and professional development.

Kenntnisse

Excellent communication

Organizational skills

Independent work

Empathy & patience

Ausbildung

Bachelor's degree in Education or related field

Tools

Moodle

Canvas

Blackboard

Jobbeschreibung

About the Role

Our client, a forward-thinking online education provider, is actively seeking a dedicated Online Course Facilitator and Support Specialist to join our fully remote team. This role is crucial for ensuring a smooth and engaging learning experience for our diverse student body. You will be responsible for facilitating online discussions, providing timely academic support, and managing the technical aspects of our virtual classrooms. We are looking for an individual with excellent communication skills, a patient demeanor, and a passion for helping students succeed in a digital learning environment. This remote-first position allows you to work from anywhere, contributing to our mission of accessible and high-quality online education. If you excel at fostering a supportive learning community and are adept at navigating online learning platforms, this role in **Durban, KwaZulu-Natal, ZA** (or any other remote location) is an exceptional opportunity.

Key Responsibilities

• Facilitate asynchronous and synchronous online discussions, encouraging student participation and critical thinking.
• Provide prompt and helpful responses to student inquiries regarding course content, assignments, and platform navigation.
• Monitor student progress and engagement, identifying and addressing potential issues proactively.
• Assist students with technical difficulties related to the learning management system (LMS) and other online tools.
• Grade assignments and provide constructive feedback according to established rubrics and guidelines.
• Collaborate with instructors and instructional designers to ensure course materials are up-to-date and accessible.
• Maintain accurate records of student interactions, progress, and performance.
• Contribute to the development of support resources, FAQs, and tutorials for students.
• Foster a positive and inclusive online learning community.
• Participate in regular team meetings and professional development sessions.

Requirements

• Bachelor's degree in Education, a relevant subject matter field, or a related discipline.
• Minimum of 2-3 years of experience in online teaching, facilitation, or student support.
• Proficiency with Learning Management Systems (e.g., Moodle, Canvas, Blackboard) and online collaboration tools.
• Excellent written and verbal communication skills, with a clear and empathetic tone.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Demonstrated ability to troubleshoot common technical issues in an online environment.
• Patience and a genuine desire to support student learning and success.
• Ability to work independently and as part of a remote team.
• Experience in grading and providing constructive feedback is highly desirable.
• Flexibility to adapt to varying student needs and schedules.

Benefits

• Competitive hourly wage reflective of experience.
• Flexible working hours accommodating a part-time schedule.
• Opportunity to work remotely from anywhere.
• Professional development opportunities.
• Contribute to a meaningful mission in online education.
• Supportive team environment.
• Access to online training resources.
• Potential for role expansion based on performance.
• Employee recognition programs.
• Networking opportunities within the online education sector.