Complaints Specialist - Financial Services

Huntswood; KwaZulu-Natal; Hybrid; ZAR 180,000 - 280,000; Full time

Job summary

Huntswood Group is seeking a detail-driven Complaints Advisor to support our complaints process across administration, product/service complaints, and telephony. You will deliver first-class customer service via telephony and email, handling UK financial services complaints with empathy and clear communication.

The role requires 12 months' experience handling complaints in the UK insurance or financial services sector, strong Microsoft Office skills, and a professional approach aligned with FCA

Qualifications

• Matric /NQF Level 4 Equivalent and 12 months' experience handling complaints within UK Financial Services or Insurance sector.
• Experience managing cases across full lifecycle from receipt to resolution.
• Excellent Word, Excel and PowerPoint skills.

Responsibilities

• Handle inbound/outbound calls and respond to queries about financial services or products.
• Support complaint investigations by managing correspondence, records and reporting.
• Ensure compliance with FCA regulations, Consumer Duty and company standards.
• Communicate professionally with customers, dealers and internal teams.
• Identify trends and root causes to drive process improvements.

Skills

Communication Skills

Regulatory Awareness

Customer Focus

Administrative Competence

Analytical Ability

Education

Matric /NQF Level 4 Equivalent

Tools

Microsoft Office

Job description

Huntswood Group is seeking a detail-driven Complaints Advisor to support our complaints process across administration, product/service complaints, and telephony. You will deliver first-class customer service via telephony and email, handling UK financial services complaints with empathy and clear communication.

The role requires 12 months' experience handling complaints in the UK insurance or financial services sector, strong Microsoft Office skills, and a professional approach aligned with FCA