Omnichannel Guest Support Specialist

Bob's Discount Furniture; Cape Town; On-site; ZAR 112,000 - 156,000; Full time

Benefits offered by this job

Medical Insurance

Paid time off & holidays

401(k) with company match

Pet Insurance

Life Insurance

Tuition Reimbursement

Career development & training

Employee Discount

Job summary

Bob’s Discount Furniture is hiring a Squad Support Associate to deliver outstanding customer service across in-store, phone, and digital channels. This full-time, in-store role supports guests throughout their shopping journey, handling orders, calls, and store operations with care and integrity.

The ideal candidate thrives in a fast-paced retail setting, demonstrates strong communication, tech aptitude, and patient problem-solving.

Qualifications

• Must be at least 18 years old to be considered.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth shopping experience.
• Handle orders, manage calls, and support store teams using technology and service skills.
• Enter orders and maintain accuracy using support systems; process payments.
• Provide courteous, proactive customer service with empathy and problem-solving.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem-solving

Technology adaptability

Tools

CRM system familiarity

Job description

Bob’s Discount Furniture is hiring a Squad Support Associate to deliver outstanding customer service across in-store, phone, and digital channels. This full-time, in-store role supports guests throughout their shopping journey, handling orders, calls, and store operations with care and integrity.

The ideal candidate thrives in a fast-paced retail setting, demonstrates strong communication, tech aptitude, and patient problem-solving.