Omnichannel CX Intern - Customer Service & Support

Galxboy; Johannesburg; On-site; ZAR 73,000 - 89,000; Full time

Job summary

Galxboy is seeking a Customer Service Intern to support the Retail and E-commerce CX functions. You will help deliver a consistent customer experience across touchpoints and assist in resolving queries in line with CX KPIs.

No prior work experience required; matric/Grade 12 is required and a related qualification is advantageous. You will build product knowledge, communicate across channels, and learn CX and help-desk systems while collaborating with teams.

Qualifications

• Matric/Grade 12 is required.
• No previous work experience required; exposure to customer service or retail is advantageous.
• Good verbal and written communication skills, with a customer-focused attitude.

Responsibilities

• Maintain a positive, empathetic and professional approach when assisting customers across all touchpoints.
• Respond promptly to customer enquiries across retail and e-commerce channels.
• Support the team in meeting agreed CX KPIs, response times and service levels.
• Assist with customer communication via email, telephone and other approved channels.
• Log, follow up and assist in resolving customer queries and complaints, escalating complex cases when required.
• Develop product, service and process knowledge to provide accurate customer information.
• Assist with order-related enquiries, requests, returns and other customer service processes.
• Maintain accurate records of customer interactions, complaints, actions and outcomes.
• Coordinate with Retail, E-commerce and relevant internal teams to support seamless customer experiences.
• Share customer feedback and recurring issues with the team to support service improvements.
• Support consistent customer service standards across in-store and online customer touchpoints.
• Provide regular updates on outstanding queries and escalated unresolved issues to the line manager.

Skills

Customer-focused

Verbal communication

Written communication

Microsoft Office

Education

Matric / Grade 12

Qualification in CX/Marketing/Business Admin (advantageous)

Tools

Help-desk systems

Microsoft Office

Job description

Galxboy is seeking a Customer Service Intern to support the Retail and E-commerce CX functions. You will help deliver a consistent customer experience across touchpoints and assist in resolving queries in line with CX KPIs.

No prior work experience required; matric/Grade 12 is required and a related qualification is advantageous. You will build product knowledge, communicate across channels, and learn CX and help-desk systems while collaborating with teams.