Office/Operations Manager

Dixie Recruitment; Durban North; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Dixie Recruitment is seeking an Office/Operations Manager to lead the daily running of a busy operation spanning construction, insurance, and building services in Durban North. You will oversee office functions, manage operational staff and ensure timely workflow across multiple teams.

This role requires strong HR, admin and financial acumen, excellent organisation, and the ability to drive issues to resolution.

Qualifications

• Experience in Office Management, Operations Management, or Business Management.
• HR and staff management skills.
• Excellent administrative and financial acumen.
• Superior organisational and time-management abilities.
• Ability to manage teams effectively in a busy environment.
• Solid understanding of office and operations procedures.

Responsibilities

• Oversee day-to-day office and operational management, ensuring efficiency across all functions.
• Manage and coordinate operational staff and plumbing teams.
• Handle workflow scheduling and monitor job progress to meet deadlines.
• Maintain insurance and client portal management, ensuring all documentation is complete.
• Prepare monthly statements and oversee financial administration.
• Administer HR functions including staff performance and workplace matters.
• Comfortable with debt collection duties.
• Liaise with clients, insurance companies, and suppliers to foster strong relationships.
• Resolve operational issues and manage escalations promptly.
• Follow up on outstanding work, ensuring jobs are completed to high standards.
• Take on after-hours operational management when required.
• Own problems and drive them to resolution with a proactive approach.

Skills

Office Management

Operations Management

HR Management

Financial Acumen

Time Management

Team Leadership

Client Liaison

Problem Solving

Debt Collection

Job description

Is your expertise in managing operations and teams ready to help a dynamic company overcome its growth challenges? We are seeking a dedicated Office/Operations Manager to lead the daily running of a busy operation focused on construction, insurance, and building services sectors. This is your opportunity to make a meaningful impact by ensuring smooth workflows, effective communication, and top-tier service delivery.

Duties:

• Oversee day-to-day office and operational management, ensuring efficiency across all functions
• Manage and coordinate operational staff and plumbing teams
• Handle workflow scheduling and monitor job progress to meet deadlines
• Maintain insurance and client portal management, ensuring all documentation is complete
• Prepare monthly statements and oversee financial administration
• Administer HR functions including staff performance and workplace matters
• Comfortable with debt collection duties
• Liaise with clients, insurance companies, and suppliers to foster strong relationships
• Resolve operational issues and manage escalations promptly
• Follow up on outstanding work, ensuring jobs are completed to high standards
• Take on after-hours operational management when required
• Own problems and drive them to resolution with a proactive approach

Requirements:

• Proven experience in Office Management, Operations Management, or Business Management
• Strong HR and staff management skills
• Excellent administrative and financial acumen
• Superior organisational and time-management abilities
• Ability to manage teams effectively in a busy environment
• Solid understanding of office and operations procedures

Nice to Have:

• Experience in construction, insurance, or building services industries

This role will involve shift work

2 weeks: 07:30 – 16:30

2 weeks: 11:00 – 20:00

1 weekend per month: Operational management responsibilities

Candidates must be comfortable with the above working structure before applying.