Office Administrative Assistant

BullTech Group; Roodepoort; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A growing technology company in Roodepoort is seeking an Administrative Assistant to support customer management and streamline operations. Responsibilities include invoicing, customer onboarding, and documentation management. The ideal candidate has strong organizational skills and experience in administrative roles. This is a fast-paced position that requires a proactive attitude. The company offers opportunities for growth and career development.

Benefits

Career development opportunities

Collaborative work environment

Qualifications

• Proven administrative experience with customer accounts.
• Strong understanding of MSAs, SLAs, and NDAs.
• Ability to work in a fast-paced environment.

Responsibilities

• Support customer management and operational support.
• Process customer invoices accurately and efficiently.
• Assist with customer onboarding and documentation management.

Skills

Proven administrative experience

Strong understanding of contracts

Proficient in Microsoft Office Suite

Excellent organizational skills

Strong written and verbal communication skills

Ability to manage multiple priorities

Tools

Microsoft Office Suite

Financial software

Job description

Overview

Job Title: Administrative Assistant (Intermediate level)

Location: Weltevreden Park, Roodepoort

Company: BullTech Group

About Us:

BullTech Group is an innovative and growing technology company providing cutting-edge tech solutions and services. As our Customer Relations Department expands, we are seeking a detail-oriented and dedicated Administrative Assistant to help us streamline operations and maintain smooth workflow processes across the organization. If you have a strong background in reporting, and customer service, we want to hear from you!

Position Overview:

As an Administrative Assistant at BullTech Group, you will be responsible for supporting both employee and customer-related processes within the various departments. This role involves customer management, operational support, business unit coordination and creating efficient workflow processes. The ideal candidate will have strong organizational skills, a keen eye for detail, and a proactive attitude. Some project management skills would be highly beneficial.

NB You will be required to draft a professional document as part of the interviewing process. If you cannot draft formal/professional documents, please do not apply. If you are not punctual and efficient, please also do not apply. We are looking for people that are "on the ball" and know how to work in a fast-paced, constantly evolving, dynamic environment.

Key Responsibilities

Employee-Related Duties:

Customer-Related Duties:

• Invoicing & Payment Management:
• Process customer invoices accurately and efficiently, ensuring that all charges are correctly applied.
• Issue customer statements and follow up on outstanding payments to ensure timely collection.
• Follow up on overdue payments and resolve any billing discrepancies.
• Generate customer reports, including age analyses, statements, and other financial reports as needed.
• Customer Contract Management:
• Handle, maintain, and process customer contracts, including MSAs, SLAs, NDAs.
• Update and maintain the customer contract schedule, ensuring all related documents are processed and filed accurately.
• Oversee customer purchase orders, quotations, and proposals.
• Customer Onboarding:
• Assist with customer onboarding, including preparing customer onboarding packs (welcome letters, pricelists, support processes, etc.).
• Ensure that all necessary documents for customer onboarding are processed efficiently and stored correctly.
• Customer Accounts & Reporting:
• Maintain and update customer accounts and details in the system, ensuring accuracy and consistency.
• Review and analyze customer CDR reports, comparing usage to billing to ensure proper invoicing.
• Generate customer reports for services and products, including periodic age analyses and statements.
• Customer Service & Queries:
• Handle customer queries, ensuring all issues are addressed promptly and accurately.
• Follow up on outstanding payments and collaborate with customers to resolve any issues.
• Miscellaneous Customer Operations:
• Manage the number porting process and oversee cross-connect service requests in the data center.
• Maintain and update pricing lists for customers, partners, and resellers.
• Manage service cancellations, ensuring all related documentation and processes are handled correctly.

Office Operations & Inventory:

• Oversee office repairs and maintenance, including air conditioning services, plants, and equipment replacement.
• Manage the purchase of stationery and other office supplies, ensuring inventory is up-to-date and replenished as needed.
• Update and maintain inventory records for office equipment (laptops, monitors, access cards, first aid kits, etc.).
• Manage the service desk, ensuring all requests for office repairs or technical support are handled in a timely manner.

General Administrative Support (Cross-Functional):

• Documentation Management:
• Process, file, and maintain employee and customer documentation, ensuring all records are accurate, up-to-date, and easily accessible.
• Maintain BEE records and ensure compliance with regulatory requirements.
• Reporting & Process Management:
• Maintain and update reports such as service term schedules, contract renewals, office equipment, and licenses for both employee and customer-related operations.
• Implement any new processes that the company might require to streamline financial, operational, and administrative duties.
• Event Coordination:
• Organize company-wide events, such as the year-end function or other employee/customer-related functions.

Experience & Qualifications:

• Proven administrative experience with a strong understanding of quotations, working with customer accounts and following due processes.
• Strong understanding of contracts, including MSAs, SLAs, and NDAs.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and financial software (e.g., Billing Engine, customer management software).
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• A proactive attitude with the ability to work independently and as part of a team.

Why BullTech Group?

• Be part of a rapidly growing and innovative company.
• Gain exposure to a wide range of financial and operational functions.
• Work in a collaborative environment with opportunities for career development.

How to Apply:

If you are a detail-oriented professional and have a passion for supporting admin and operational teams, we would love to hear from you! Please submit your CV and an optional cover letter detailing your relevant experience and interest to [e-mail].