Ocean Export Supervisor — End-to-End Shipments & SLA Leader

DSV - Global Transport and Logistics; Cape Town; On-site; ZAR 520,000 - 760,000; Full time

Job summary

DSV - Global Transport and Logistics in Cape Town seeks an Ocean Export Supervisor to lead the day-to-day Ocean Export operations, ensuring accurate processing and customer satisfaction. You will manage staff, drive efficiencies, and maintain strong relationships with carriers, overseas offices, and internal teams.

The role emphasizes performance metrics, compliance, and continuous improvement, with overtime as needed to meet deadlines and service commitments. Leadership experience is essential.

Qualifications

• Minimum 7 years of experience in ocean freight forwarding (Import/Export).
• Minimum 2 years in a supervisory role.
• Own transport and ability to work overtime.
• Leadership courses or management programs – advantage.

Responsibilities

• Run daily operations for ocean export, end-to-end shipments.
• Drive performance, monitor SLA/KPI, and ensure service quality.
• Manage customer relationships and coordinate with carriers and offices.
• Oversee compliance, data quality, and process improvements.
• Support sales in growth targets and resolve operational queries.

Skills

Leadership

Communication

Planning

Customer relations

Education

Grade 12

Job description

DSV - Global Transport and Logistics in Cape Town seeks an Ocean Export Supervisor to lead the day-to-day Ocean Export operations, ensuring accurate processing and customer satisfaction. You will manage staff, drive efficiencies, and maintain strong relationships with carriers, overseas offices, and internal teams.

The role emphasizes performance metrics, compliance, and continuous improvement, with overtime as needed to meet deadlines and service commitments. Leadership experience is essential.