Night Front Office Ambassador

eJobDesign; Cape Town; On-site; ZAR 167,000 - 246,000; Full time

Job summary

The Vineyard Hotel is seeking a dedicated Night Front Office Ambassador to ensure exceptional guest service on the night shift. You will manage arrivals/departures, handle check-ins/outs, and support the Night Audit while maintaining hotel standards.

You will also respond to guest inquiries, process reservations and payments, and coordinate with housekeeping to ensure rooms are prepared. A hospitality qualification and Opera knowledge are required, with strong interpersonal skills and a calm,

Qualifications

• Hospitality-related tertiary qualification (NQF Level 5).
• Experience in a 4* hotel front desk, guest services or customer service role.
• Knowledge of hotel management systems or booking platforms (e.g., Opera).
• Fluent in English.

Responsibilities

• Manage night check-ins and check-outs accurately and efficiently.
• Assist Night Audit and security functions while upholding hotel standards.
• Handle reservations, amendments and cancellations in the PMS.
• Liaise with housekeeping/maintenance to ensure room readiness and issue resolution.
• Process payments, post charges and assist with night audit tasks.
• Provide guests with information on hotel services and local attractions.

Skills

Hospitality knowledge

English fluency

Education

NQF Level 5 Hospitality Qualification

Tools

Opera PMS

Job description

At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.

We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.

Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.

Night Front Office Ambassador

(Monthly Paid)

The purpose of your role will be to ensure exceptional guest service and smooth Front Office operations during the night shift by managing guest arrivals and departures, and supporting the Night Audit and security functions while upholding hotel standards.

Part of your role will be to greet late-arriving and early-departing guests warmly and professionally, as well as manage check-in and check-out procedures efficiently, ensuring accuracy in guest details and payments.

You will handle reservations, amendments, and cancellations in the PMS (e.g., Opera), respond to guest inquiries, complaints, and requests promptly and courteously, and provide guests with information on hotel services, facilities, and the local area.

Liaising with housekeeping and maintenance to ensure rooms are prepared or issues resolved and processing payments, posting charges, issuing invoices, and assisting with night audit tasks will all be part of your duties.

You must maintain a tidy, organised, and secure Front Desk environment and follow all hotel policies and safety and security procedures throughout the night.

To be successful you have a Hospitality-related Tertiary Qualification (NQF Level 5) as well as experience in a 4* Hotel in a front desk, guest services, or customer service role with knowledge of hotel management systems or booking platforms.

You can work the night shift (23h00 - 07h00) and cover multiple functions. You have a satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.

You bring a blend of essential skills and a client-focused mindset to ensure exceptional service delivery. Proficient in MS Office and Opera, with strong interpersonal and communication skills, you excel at managing tasks efficiently. Your cash handling and basic accounting know-how, combined with your ability to work well under pressure in fast-paced environments, make you a dependable team member.

Fluency in English, alongside a solid knowledge of local attractions and tourism services, strengthens your ability to connect with clients. Meanwhile, your organisational abilities in administrative tasks, attention to detail, and results-driven approach ensure high-quality outcomes. Your situational awareness and collaborative nature enable seamless teamwork and a proactive work ethic.

Closing date: 28 August 2026.

We are an equal opportunity employer.

Only short-listed external applicants will be contacted.