Night Auditor: Overnight Front Desk & Nightly Accounting

Placements24; Gauteng; On-site; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Professional development

International exposure

Uniform allowance

Elegant work environment

Job summary

Placements24 in Sandton is seeking a Guest Services Coordinator to lead the front‑of‑house team in an upscale hotel, delivering personalized service and anticipating guest needs.

You will manage the concierge, build relationships with local vendors, and handle special requests to ensure a seamless and memorable stay for each guest.

The role requires at least four years in luxury guest services, strong leadership, and proficiency with hotel reservation systems and CRM.

Qualifications

• Minimum 4 years in luxury hotel concierge or guest services.
• Proven leadership and team management capabilities.
• Excellent knowledge of local attractions and amenities.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proficiency with hotel reservation systems and CRM software.
• Polished presentation and guest-centric service approach.

Responsibilities

• Lead and manage the concierge team, providing training, guidance, and performance feedback.
• Assist guests with restaurant reservations, transportation, entertainment, and local recommendations.
• Develop and maintain relationships with local businesses, tour operators, and transportation providers.
• Ensure guest inquiries and issues are handled promptly, courteously, and efficiently.
• Create and maintain a comprehensive database of guest preferences and special requests.
• Contribute to overall guest satisfaction and loyalty through exceptional service delivery in Sandton.

Skills

Leadership

Guest services

Communication

Problem solving

CRM software

Tools

Hotel reservation systems

CRM software

Job description

**Guest Services Coordinator**

About the Role

We are looking for an exceptional Guest Services Coordinator to lead the front‑of‑house team in the upscale environment of Sandton. This role is dedicated to providing personalized and high‑quality service to guests, anticipating their needs, and ensuring a seamless and memorable stay. You will be responsible for managing the concierge team, developing relationships with local vendors, and handling special requests to create extraordinary experiences.

Key Responsibilities

• Lead and manage the concierge team, providing training, guidance, and performance feedback.
• Assist guests with a wide range of requests, including restaurant reservations, transportation, entertainment, and local recommendations.
• Develop and maintain relationships with local businesses, tour operators, and transportation providers.
• Ensure all guest inquiries and issues are handled promptly, courteously, and efficiently.
• Create and maintain a comprehensive database of guest preferences and special requests.
• Contribute to overall guest satisfaction and loyalty through exceptional service delivery in Sandton.

Requirements

• Minimum of 4 years of experience in a luxury hotel concierge or guest services role.
• Proven leadership and team management capabilities.
• Excellent knowledge of the local area, attractions, and amenities.
• Exceptional interpersonal, communication, and problem‑solving skills.
• Proficiency in hotel reservation systems and CRM software.
• A polished presentation and a proactive, guest‑centric approach to service.

Benefits

• Competitive annual salary and potential for discretionary bonuses.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional development and international exposure.
• Uniform and grooming allowances.
• An elegant and professional work environment.

About the Employer

Our client is a leading hospitality operation in Sandton, providing exceptional guest experiences across multiple properties.

Equal Opportunity Statement

Our client is an equal opportunity employer committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.