New Business Outbound Consultant

Isilumko Staffing; South Africa; On-site; ZAR 223,200 - 334,800; Full time

Job summary

Isilumko Staffing is seeking a dynamic New Business Outbound Consultant in South Africa. This role is tailored for a solutions-driven graduate eager to deliver exceptional client experiences in the account origination process.

You'll investigate client queries, troubleshoot onboarding issues, and educate clients on banking products, all while ensuring compliance and meeting productivity goals. Ideal candidates will have strong communication skills and the ability to multitask effectively.

Qualifications

• Grade 12 qualification mandatory.
• Bachelor of Commerce (BCom) Degree required.
• Maximum of 1-2 years experience; this is a graduate opportunity.

Responsibilities

• Investigate and resolve client queries related to the Account Origination process.
• Troubleshoot onboarding issues and identify journey blockers.
• Deliver a professional onboarding experience across multiple channels.
• Support new account applications and ensure accuracy.
• Educate clients on banking products and services.
• Identify potential upselling opportunities based on client needs.
• Ensure compliance with KYC requirements.
• Meet turnaround times and productivity targets.

Skills

Strong communication skills

Customer-centric mindset

Problem-solving abilities

Multitasking

Education

Grade 12

Bachelor of Commerce (BCom) Degree

Job description

A leading financial services organisation is seeking a dynamic and client-focused New Business Outbound Consultant to join their team. This contract role is ideal for a solutions-driven graduate who is passionate about delivering an exceptional client experience and supporting clients through the account origination journey.

Responsibilities

• Investigate and resolve client queries related to the Account Origination process
• Troubleshoot onboarding issues and identify journey blockers
• Deliver a professional and personalised onboarding experience across multiple channels including calls, web chat, and video
• Support new account applications and ensure accuracy of activations
• Educate clients on banking products and services
• Identify potential upselling opportunities based on client needs
• Ensure compliance with KYC requirements
• Meet turnaround times and productivity targets

Qualifications

• Grade 12
• Bachelor of Commerce (BCom) Degree
• Maximum 1-2 years of experience (Please note this is a graduate opportunity)
• Strong communication and administration skills
• Ability to multitask in a fast-paced environment
• Customer-centric mindset with strong problem-solving abilities