New Business Admin

Isilumko Staffing; Sandton; On-site; ZAR 279,000 - 390,600; Full time

Job summary

Isilumko Staffing is looking for a New Business Outbound Consultant in Sandton, South Africa. This role involves resolving queries related to the Account Origination journey for clients. You will enhance client experience, support the application process, and identify upsell opportunities. Ideal candidates should possess a Grade 12 and a Bachelor of Commerce Degree, strong communication skills, and a solutions-oriented approach. Experience in a client-facing role is preferred, and proficiency in English is essential.

Qualifications

• Must have an optimistic can-do attitude.
• Able to maintain high performance consistently.
• Capable of educating clients about accounts/products.

Responsibilities

• Investigate and resolve queries for clients in Account Origination journey.
• Provide feedback on journey blockers.
• Ensure accuracy in account activation processes.

Skills

Solutions oriented

Strong communication skills

High empathy

Strong administration skills

Proficient in English

Education

Grade 12

Bachelor of Commerce Degree

Job description

Job Role

The New Business Outbound Consultant will be responsible for investigating, troubleshooting and resolving all queries related to Account Origination journey for New Bank client, including Bin migration clients.

Areas of responsibility may include but not limited to (product and systems will be trained here)

• Investigate, troubleshoot why clients are stuck in the Account Origination journey
• Provide feedback and insights on Account Origination journey blockers
• Provides exceptional client on-boarding experience - personalized, warm and effective through our multiple channels e.g. calls, web, chat, video, etc.
• Supports the new accounts application process and ensure accuracy/completeness of activations, when required
• Educates our clients about their accounts/products
• Identifies up-sell opportunities (understand the client’s needs/provide solutions) if required
• Actions Know Your Customer (KYC) principles.
• Achieves specified production targets and turn-around-times

Personal Attributes and Skills

• Solutions oriented with an optimistic can-do attitude
• Engaging and confident
• High empathy with good listening skills
• Always willing to learn
• Ability to consistently maintain a high performance
• Passionate and obsessed with delivering a superb client experience, through any of our channels, leaving our clients feel that they are best clients in the world
• Strong communication skills (clear, on-time, concise) to our clients and internally to required stakeholders
• Treat all stakeholders with respect, believe in teamwork and be open and receptive to the opinions of others
• Verbal and written communication skills (proficient in English)
• Ability to handle multiple tasks simultaneously - strong administration skills

Education and Experience

• Grade 12
• Bachelor of Commerce Degree