Network Support Engineer

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Alberton; On-site; ZAR 200,000 - 260,000; Full time

Job summary

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY seeks a hands-on Net/Support Technician to provide on-site assistance for remote network issue remediation. You will connect via console, assist with rack mounting, and verify device status per runbooks.

The role requires 2+ years in enterprise network support, basic TCP/IP/VLAN knowledge, and strong communication with remote teams. Travel to customer sites is expected.

Qualifications

• 2+ years of hands-on experience in enterprise network support.
• Basic networking concepts including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow documented procedures and troubleshoot effectively.
• Excellent communication and teamwork with remote teams.
• Willingness to travel to customer locations.
• Working at heights and medical fitness certificates are preferred.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Connect to network devices via console as instructed by Remote Support Team.
• Assist with rack mounting and cable management per site rules.
• Verify device status with LED, link status, and alarms; report findings.
• Apply basic configuration steps only when instructed and approved.
• Coordinate with Remote Support Team for post-install verification.

Skills

Networking basics

English communication

Customer service

Troubleshooting

Documentation

Remote work coordination

Education

Bachelor’s degree or Diploma in IT/Networking

Tools

PuTTY

Console cables

Rack mounting tools

Patch panels

MS Teams / Zoom

Multimeter

Job description

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.


• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.


• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).


• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.


• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.


• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.


• Patch and dress cables to basic professional standard (as instructed).


• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Connecting console and granting remote access session (screen share/terminal access where applicable).


• Executing clearly provided command steps (copy/paste) when approved.


• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).

• 2+ years of hands-on experience supporting enterprise network infrastructure.


• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.


• Experience with console connections and network device installation.


• Familiarity with structured cabling and patch panels.


• Ability to follow technical instructions accurately and work within documented procedures.


• Strong troubleshooting and problem-solving skills.


• Excellent communication skills and ability to work effectively with remote technical teams.


• Ability to work independently at customer sites.


• Willingness to travel to customer locations when required.

• Working at Heights Training Certificate.


• Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem


• Good internet connection


• Laptop (with console software like PuTTY) and proper console drivers


• Pen drive Minimum: 4 to 8GB without any data (May be required to format)


• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)


• Console cable - RJ45-to-USB-C


• Console cable - RJ45-to-mini-USB


• Multimeter (to check power output if needed)


• Laptop – MS Teams, Zoom, Putty ,Webex


• Cat5 cable (Straight 1, Crossover cable 1)


• 4G Connection Dongle


• Basic Screwdriver Kit


• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.


• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.


• Experience working in data centers or enterprise network environments.


• Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language


• Network Device Installation


• Hands & Feet Support


• Rack & Stack


• Structured Cabling


• Console Access


• Switches, Routers & Firewalls


• Basic Network Configuration


• Hardware Troubleshooting


• Communication & Customer Service


• Documentation & Reporting