Manager

Profile Personnel; East London; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A leading automotive service provider in Mthatha is seeking an experienced Manager for their tyre shop. The successful candidate will oversee daily operations, manage staff, and ensure exceptional customer service. Responsibilities include inventory management, sales growth, and compliance with regulations. Ideal candidates should have proven managerial experience in the automotive industry and strong leadership skills. This position offers an opportunity to drive business success in a dynamic environment.

Qualifications

• Proven experience in a managerial role within the automotive or retail industry.
• Strong leadership skills with the ability to motivate staff.
• Knowledge of tyre products and industry trends.
• Excellent customer service and relationship-building abilities.
• Strong organizational and time-management skills.
• Experience with budgeting, sales targets, and inventory.
• Familiarity with health and safety regulations in automotive.
• Ability to work flexible hours including weekends/public holidays.

Responsibilities

• Oversee daily operations of the tyre shop ensuring smooth workflows.
• Manage staff scheduling for efficient coverage and service.
• Provide exceptional customer service addressing inquiries professionally.
• Provide exceptional customer service and address inquiries and complaints.
• Ensure timely tyre fitting, balancing, and alignment services.
• Build relationships with repeat customers to drive loyalty and referrals.
• Recruit, train, and develop shop staff to high performance levels.
• Monitor staff performance and provide coaching for improvement.
• Foster a positive work environment to meet sales and service targets.
• Promote tyre sales, services, and accessories to increase revenue.
• Manage stock levels and place new orders promptly.
• Oversee cash flow, transactions, and record-keeping.
• Control expenses to meet financial targets for the shop.
• Prepare reports on sales and inventory for upper management.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Team management

Customer service

Organizational skills

Financial management

Budgeting and inventory control

Health and safety compliance

Flexibility with hours

Job description

Manager required for a renowned tyre shop based in Mthatha

The desired candidate will be responsible for overseeing the day-to-day operations of the shop, ensuring customer satisfaction, managing staff, and driving business growth. This role requires a strong focus on operational efficiency, inventory management, sales performance, and delivering high-quality service to customers.

Key Responsibilities

• Oversee daily operations of the tyre shop, ensuring smooth workflows and timely service delivery.
• Manage the scheduling of staff to ensure efficient coverage and a positive customer experience.
• Ensure all equipment and tools are well-maintained and operational.
• Provide exceptional customer service, addressing customer inquiries, complaints, and requests professionally.
• Ensure timely and accurate tyre fitting, balancing, and alignment services.
• Build strong relationships with repeat customers to encourage loyalty and referrals.
• Recruit, train, and develop shop staff, ensuring high performance and adherence to company standards.
• Monitor staff performance and provide feedback and coaching for continuous improvement.
• Foster a positive and productive work environment, motivating the team to meet sales and service targets.
• Drive sales growth by promoting tyre sales, services, and accessories to customers.
• Manage inventory levels, ensuring stock is adequately maintained and new orders are placed promptly.
• Monitor tyre stock rotation, manage product displays, and maintain a tidy shop floor.
• Oversee the daily cash flow, ensuring accurate transactions and record-keeping.
• Manage expenses and work to meet or exceed financial targets for the shop.
• Prepare reports on sales performance, inventory levels, and other key metrics for upper management.
• Ensure the tyre shop complies with all health and safety regulations and company policies.
• Conduct regular safety checks and ensure staff is trained on proper safety protocols.
• Assist in developing marketing strategies to attract new customers and increase foot traffic to the shop.
• Promote special offers, discounts, and seasonal tyre services to maximize sales.

Required skills and qualifications

• Proven experience in a managerial role within the automotive or retail industry, ideally within a tyre or auto service shop.
• Strong leadership and team management skills, with the ability to motivate and develop staff.
• In-depth knowledge of tyre products, services, and industry trends.
• Excellent customer service skills and ability to build lasting relationships.
• Strong organizational and time-management abilities.
• Financial acumen, with experience in managing budgets, sales targets, and inventory.
• Knowledge of health and safety regulations within the automotive industry.
• Ability to work flexible hours, including weekends and public holidays if required

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.