Senior Database Reactivation Specialist

VirtuHire; South Africa; On-site; ZAR 768,000 - 1,141,000; Full time

Job summary

VirtuHire is seeking a Database Reactivation Specialist for a UK client. You will re-engage past enquiries from a database of 100,000+, making high-volume outbound calls to convert interest into consultations, while working across two brands.

You'll build trust, navigate cost and treatment concerns with a consultative approach, manage multi-channel follow-ups (calls, WhatsApp, SMS, email) and maintain accurate CRM records, aiming to meet clear sales targets in a high-value environment.

Qualifications

• 3+ years of experience in high-volume outbound or reactivation sales.
• Proven track record of meeting sales targets in a dialer-based environment.
• Experience with CRM systems and multi-channel outreach (calls, WhatsApp, SMS, email).

Responsibilities

• Make high-volume outbound calls to re-engage past enquiries and convert interest into consultations.
• Build rapport and guide prospective patients toward booking a consultation with a consultative approach.
• Identify opportunities to cross-refer suitable patients between brands.
• Manage follow-ups across calls, WhatsApp, SMS and email; maintain accurate CRM records and work toward sales targets.

Skills

High-volume outbound sales

Consultative sales

CRM experience

HubSpot

Multi-channel outreach

Self-motivated

Tools

HubSpot CRM

Job description

Our client in the UK is looking for a resilient, consultative and target-driven Database Reactivation Specialist to join their team, helping reconnect with prospective patients who previously expressed interest in treatment but never booked a consultation.

You’ll work through a database of over 100,000 past enquiries, making a high volume of outbound calls to re-engage potential patients, understand their needs and help them take the next step towards treatment. You’ll work across two brands, identifying opportunities to refer patients between the two where appropriate.

This role requires someone who can build trust, handle sensitive objections around cost and treatment concerns, and confidently guide prospective patients towards a decision without being pushy. You’ll have the autonomy to manage your own follow-up process while working towards clear sales targets in a high-value, consultative sales environment.

Responsibilities

• Make high-volume outbound calls to past enquiries, re-engaging prospective patients who expressed interest but never booked a consultation.
• Build rapport with prospective patients, understand their concerns and guide them towards booking a consultation through a consultative, empathetic sales approach.
• Identify opportunities to cross-refer suitable patients, helping prospective patients explore relevant treatment options.
• Manage follow-ups across calls, WhatsApp, SMS and email, maintain accurate CRM records and work independently towards sales targets.

• At least 3 years of experience in high-volume outbound or reactivation sales involving high-value consumer products or services, such as healthcare, aesthetics, finance, solar or education.
• Proven track record of meeting sales targets in a dialler-based environment, with measurable results to demonstrate performance.
• Consultative and empathetic communication style, with the ability to handle objections around cost, concerns and treatment-related fears sensitively without being pushy.
• Strong CRM skills, ideally with HubSpot, and experience managing multi-channel follow-ups across calls, WhatsApp, SMS and email.
• Self-motivated and comfortable working with minimal supervision, with the ability to structure follow-up activities, manage a large database and maintain a consistent sales cadence.