Mr D - Data Integration Team Leader

takealotcom; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Market-related remuneration

Online learning access

Regular social events

Birthday leave

Counselling and financial guidance

Free parking

Job summary

Mr D, a division of takealot.com, is seeking a Data Integration Team Leader to join our Cape Town team. You will lead a 20+ member team and oversee national partner relationships and integration practices.

You will drive onboarding productivity, identify system improvements and collaborate with internal departments to resolve partner queries while maintaining high service standards. A tertiary qualification and supervisory experience are required.

Qualifications

• 3+ years in a data-focused operational environment.
• Matric and a relevant tertiary qualification.
• Experience supervising a team of 12+ people is beneficial.

Responsibilities

• Manage national partner relationships, catalogue requirements, and queries.
• Ensure onboarding productivity targets meet SLAs.
• Identify system and process improvements and escalation points.
• Lead a team of 20+ and address staffing needs, productivity, and quality.
• Resolve partner service complaints and communicate policies to the team.
• Coordinate with internal departments to resolve partner queries.

Skills

Leadership

Teamwork

Communication

Problem-solving

Analytical

Attention to detail

Prioritization

Independent worker

MS Office

G Suite

Project orientation

Overtime availability

Enthusiasm for food

Education

Matric

Tertiary qualification

Tools

MS Office

G Suite

Job description

Data Integration Team Leader

Mr D , a division of takealot.com, is looking for a highly talented Data Integration Team Leader to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you've been challenged before? Think again!

Scale : Show the millions of Mr D customers what you can do

Learn : We work with the best of the best, and then some.

Grow : Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here’s your chance.

This position reports to the Data Integration Manager.

Your responsibilities will include:

• Managing of national partner relationship, catalogue requirements and queries
• You will have a good understanding of Mr D's integration practices and systems
• Ensuring that the productivity targets for onboarding of new partners are met as per internal service level agreements.
• Identify and escalation potential system and process improvements.
• Identify and escalation problem areas, trends and training opportunities to the appropriate stakeholder/s
• Manage your team's through regular performance discussions and coaching.
• Liaise with internal departments to solve partner queries and elevate partner facing challenges to the relevant stakeholders
• Assess any service failure and identify the root cause and take appropriate action to ensure similar failures are avoided
• Lead a team of 20 + and optimally manage all staffing needs, productivity, and quality
• Manage all internal and external partner services complaints
• Ensure company policies and procedures are communicated to the team, managing and resolving people-related problems, including but not limited to resolving employees conflict of interest and absenteeism.
• Manage and maintain a highly focused and motivated team
• Daily query management resolution

Attributes required:

• Passionate about teamwork
• Responsible and Accountable
• Excellent verbal and written communication skills
• Leadership skills - display the qualities of a leader and set a good example
• Strong interpersonal skills and the ability to work as an effective team member and leader
• Problem-solving skills
• Analytical skills
• Attention to detail and accuracy in a high-pressure environment
• Ability to prioritize workloads
• Ability to work independently but also be a team player across teams
• Must be computer literate in ms office packages
• Must be computer literate in G Suite packages
• Be project orientated
• Must be able to work overtime when required
• An enthusiasm for food
• Willingness to support the greater Mr D team to achieve its aspirational goals

Qualifications & Experience:

• 3+ years experience in a data-focused operational environment.
• Matric
• A relevant tertiary qualification
• 1+ year/s experience in supervising a team of 12 or more team members would be beneficial

Let’s talk about life @ Mr D

• The power is in your hands : We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors : We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.
• Good times : Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave : Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most : Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.