Motor Claims Complaints Specialist — First-Call Resolution

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Fully covered medical insurance

Performance-based incentives

Attendance bonuses

Monday breakfasts & dignity packs

Growth & career development programmes

Collaborative, people-centered culture

Job summary

Huntswood – A ResultCX Company in Durban, South Africa, seeks experienced Complaints & Claims Specialists to investigate complaints and resolve complex customer issues in a fast-paced motor claims environment.

You will manage webchat and calls, deliver service to SLAs, and de-escalate issues with empathy, aiming for first-contact resolution while maintaining accuracy and attention to detail.

Qualifications

• Matric / NQF Level 4 (minimum)
• Experience handling complaints through full lifecycle preferred (Insurance/Financial)
• Strong communication and problem-solving skills required

Responsibilities

• Manage multiple webchat conversations and inbound calls professionally
• Deliver high-quality service in line with performance standards and SLAs
• Build rapport and trust with customers through clear, empathetic communication
• Resolve customer issues at first point of contact
• Maintain exceptional accuracy and attention to detail
• De-escalate complaints and resolve dissatisfaction at first call

Skills

Communication skills

Problem solving

Complaint handling

Empathy

Education

Matric / NQF Level 4

Job description

Huntswood – A ResultCX Company in Durban, South Africa, seeks experienced Complaints & Claims Specialists to investigate complaints and resolve complex customer issues in a fast-paced motor claims environment.

You will manage webchat and calls, deliver service to SLAs, and de-escalate issues with empathy, aiming for first-contact resolution while maintaining accuracy and attention to detail.