Regulated Complaints & Case Manager

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Huntswood is seeking a capable customer experience professional to handle inbound and outbound calls, assisting customers and Claims Management Companies with scheme queries. You will perform end-to-end case assessments in a regulated environment and conduct data cleansing to ensure customer records and documents are accurate before progressing each case.

Responsibilities include reviewing cases, maintaining audit trails, and delivering compliant guidance.

Qualifications

• Strong written and verbal communication skills.
• High attention to detail and sound judgement.
• Problem solving skills with a logical approach to resolving problems.
• Good data and statistical analysis skills.
• Good IT literacy and data entry accuracy.

Responsibilities

• Handle inbound and outbound calls, assisting customers and CMCS with queries.
• Perform end‑to‑end case assessments in a regulated environment.
• Data cleansing to ensure customer records are accurate before progressing cases.
• Maintain accurate case notes, audit trails and documentation.
• Deliver high‑quality call handling with clear, compliant guidance.
• Manage customer cases and complaints end‑to‑end per regulatory standards.
• Conduct comprehensive case reviews and gather evidence.

Skills

Communication

Attention to detail

Problem solving

Data analysis

IT literacy

Education

Matric/NQF 4 qualification

Tools

Case management systems

Job description

Huntswood is seeking a capable customer experience professional to handle inbound and outbound calls, assisting customers and Claims Management Companies with scheme queries. You will perform end-to-end case assessments in a regulated environment and conduct data cleansing to ensure customer records and documents are accurate before progressing each case.

Responsibilities include reviewing cases, maintaining audit trails, and delivering compliant guidance.