Motor Claims & Complaints Resolution Specialist

Huntswood; KwaZulu-Natal; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully covered medical insurance

Performance-based incentives

Attendance bonuses

Growth & career development programmes

Job summary

Huntswood is hiring experienced Complaints & Claims Specialists to investigate complaints, resolve complex customer issues, and deliver outstanding customer outcomes within a fast-paced motor claims environment.

Responsibilities include managing webchat and inbound calls, delivering high-quality service, building rapport with customers, resolving issues at first contact, and maintaining accuracy. UK FCA-regulated experience is highly desirable.

Qualifications

• Matric or NQF Level 4 is required.
• At least 12 months’ complaint-handling experience.
• Experience in insurance/financial services is advantageous.

Responsibilities

• Manage multiple webchat conversations and inbound calls.
• Deliver high-quality service in line with performance standards.
• Build rapport with customers using clear, empathetic communication.
• Resolve customer issues at first point of contact.
• Maintain accuracy and attention to detail.
• De-escalate complaints effectively at first point of call.

Skills

Strong communication

Problem solving

Education

Matric / NQF Level 4

Job description

Huntswood is hiring experienced Complaints & Claims Specialists to investigate complaints, resolve complex customer issues, and deliver outstanding customer outcomes within a fast-paced motor claims environment.

Responsibilities include managing webchat and inbound calls, delivering high-quality service, building rapport with customers, resolving issues at first contact, and maintaining accuracy. UK FCA-regulated experience is highly desirable.