Middle Manager Key Account Customer

Eskom Holdings SOC Ltd; South Africa; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Eskom Holdings SOC Ltd in South Africa seeks a senior leader to direct and manage the regional key customer service function, balancing Eskom's interests with key customers’ requirements. Based at Megawatt Park, Gauteng, the role is permanent and geared toward optimizing customer service delivery.

Leading strategy, governance and stakeholder engagement, you will ensure alignment with business development and customer growth objectives, while guiding cross-functional teams through complex

Qualifications

• Bachelor's or higher in Business, Marketing, Commerce, Finance or Engineering (Electrical).
• NQF7 level with 360 credits required.

Responsibilities

• Optimise the operation of the key customer function in the operating unit.
• Manage internal and external key customer stakeholders.
• Integrate and direct the function in the operating unit.
• Manage the strategic positioning of the function in the operating unit.
• Manage customer load during system constraint conditions.

Skills

Communication

Negotiation

Networking

Problem solving

Decision making

Adaptability

Education

Bachelor's or higher in Business/Marketing/Commerce/Finance/Engineering (Electrical)

NQF7 with 360 credits

Job description

Industry: Electricity, Energy & Water Supply

Job category: General Management

Location: Sunninghill

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Position/Task Grade: M18Area of specialization: To direct and manage the regional key customer service function by integrating a wide variety of complex variables to ensure Eskom`s interests and key customers’ requirements are optimally balanced.Department: Customer DevelopmentBusiness Unit: Business DevelopmentLocation: Megawatt Park, GautengReference Number: 50088404LMClosing Date: 15 September 2026

Behavioural

• Honesty
• Trustworthiness

Leadership

• Motivating teams
• Coaching

Knowledge

• Business processes
• Contracts and commercial processes
• Marketing, customer service theory and best practices

Skill

• Communication, negotiation and networking
• Ability to transform opportunities into concrete business
• Problem solving and decision-making capabilities
• Ability to handle pressured and changing environment

Key Responsibilities

• Optimise the operation of key customer function in the operating unit
• Manage internal and external key customer stakeholders
• Integrate and direct the function in the operating unit
• Manage the strategic positioning of the function in the operating unit
• Manage customer load during system constraint conditions

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Eskom reserves the right not to make an appointment to the posts as advertised.Candidates with disabilities are encouraged to apply for positions.”

Qualification(s)

• B Degree/B Tech/National Higher Diploma/Advanced Diploma in Business Management/Marketing/ Commerce/Finance/Engineering Electrical at NQF7 with 360 credits

Related Experience

• 7 years’ experience in Customer relations, business processes and service