Merchandising & Customer Service Associate

Pick n Pay; South Africa; On-site; ZAR 110,000 - 140,000; Full time

Job summary

Pick n Pay is seeking a detail-oriented retail associate in South Africa. The role involves stocking, merchandising, pricing, quality checks, and helping customers with service standards. You will ensure accuracy and friendly service while protecting stock integrity and following safety procedures.

This position requires Grade 12 and good English communication. Computer literacy is advantageous and you will work in a dynamic store environment with multiskill opportunities.

Qualifications

• Grade 12 or higher education level.
• Ability to communicate in English.
• Computer literacy is advantageous.

Responsibilities

• Stack and store products in a safe and tidy manner.
• Merchandise products according to laid down standards.
• Correctly price random weight/loose selling items.
• Check correct pricing e.g. labels.
• Check quality, rotate stock, remove expired stock.
• Prevent wastage/shrinkage/damages.
• Check temperatures/maintain the cold chain (if applicable).
• Adhere to and maintain security procedures.
• Operate and clean equipment according to laid down standards.
• Approach and advise customers on the product, listen to customers’ requests, provide the required product or services and handle customers in a courteous and business-like manner.
• Process all customer orders according the correct procedures and service standards.
• Promote products.

Skills

Customer minded

Conscientious (by the book)

Attention to detail

Handle routine work

Thorough / accurate

Reliable

Communication

Numeracy

Execution Process Instruction

Calm/ Patient

Willing to be flexible and multiskiled

Education

Grade 12

Tools

Computer literacy

Job description

Pick n Pay is seeking a detail-oriented retail associate in South Africa. The role involves stocking, merchandising, pricing, quality checks, and helping customers with service standards. You will ensure accuracy and friendly service while protecting stock integrity and following safety procedures.

This position requires Grade 12 and good English communication. Computer literacy is advantageous and you will work in a dynamic store environment with multiskill opportunities.