Membership Operations Lead

Kaelo; Johannesburg; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Kaelo seeks an experienced Membership Team Leader to oversee onboarding, maintenance and data integrity for members, clients, and brokers in South Africa. You will lead a small team to ensure accurate processing, SLA adherence, and high-quality service across the organization.

As part of the role, you will collaborate with Client Relationship Managers, monitor performance metrics and drive process improvements to enhance operational efficiency and customer experience.

Qualifications

• 1–2 years in Membership Team Leader role.
• Experience in a customer service environment.
• Matric; proficient with MS Word, Excel, Outlook.
• Certificate in Business/Office management.
• FAIS RE5 would be advantageous.

Responsibilities

• Oversee onboarding and maintenance of members, clients, and brokers to ensure accuracy, compliance and SLA adherence.
• Lead, coach and support Membership Administrators to ensure optimal performance and service delivery.
• Build and maintain relationships with Client Relationship Managers and other internal stakeholders.
• Ensure membership processes comply with procedures, compliance requirements and billing cycles.
• Identify operational risks and drive corrective actions to improve accuracy and service delivery.
• Track and report team performance, productivity and service levels.

Skills

Team leadership

Customer service

Communication

Education

Matric

MS Word

MS Excel

MS Outlook

Certificate in Office management

Tools

MS Word

MS Excel

MS Outlook

Job description

Kaelo seeks an experienced Membership Team Leader to oversee onboarding, maintenance and data integrity for members, clients, and brokers in South Africa. You will lead a small team to ensure accurate processing, SLA adherence, and high-quality service across the organization.

As part of the role, you will collaborate with Client Relationship Managers, monitor performance metrics and drive process improvements to enhance operational efficiency and customer experience.