Member Experience & Onboarding Specialist

Kaelo; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kaelo in Gauteng is seeking an organized Membership Administrator to onboard and maintain member, client and broker records. You will create profiles and policies within those profiles, ensuring accuracy and efficiency.

Responsibilities include managing offboarding, liaising with Client Relationship Managers, meeting billing cut-offs, and addressing queries while identifying root causes for improvements.

Qualifications

• 1-2 years in membership administration.
• Matric and a relevant business/office certificate.
• Proficient in MS Word, Excel and Outlook.

Responsibilities

• Onboard and maintain member, client and broker profiles.
• Create policies within membership profiles.
• Manage offboarding: suspensions, resignations or terminations.
• Liaise with Client Relationship Managers on progress and updates.
• Respond to queries and identify root cause issues for process improvements.

Skills

Telephonic etiquette

Professionalism

Customer service

Communication

Accountability

Education

Matric

Certificate in Business management/Office management

Tools

MS Word

MS Excel

MS Outlook

Job description

Kaelo in Gauteng is seeking an organized Membership Administrator to onboard and maintain member, client and broker records. You will create profiles and policies within those profiles, ensuring accuracy and efficiency.

Responsibilities include managing offboarding, liaising with Client Relationship Managers, meeting billing cut-offs, and addressing queries while identifying root causes for improvements.