Member Experience Champion

Virgin Active South Africa (Pty) Ltd; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fitness organization in KwaZulu-Natal is looking for a Service Ambassador to provide exceptional member experiences and ensure engagement across various club offerings. The ideal candidate will have strong customer service skills, a passion for fitness, and the ability to maintain a welcoming atmosphere. Candidates should possess a Grade 12 certificate and have at least a year of experience in customer-facing roles. This position offers a dynamic work environment focused on member satisfaction.

Qualifications

• Minimum of 12 months experience within a face to face customer facing role.
• Comprehensive understanding of the customer journey and the desired customer experience.
• Sound knowledge of club rules, operating standards and safety protocol.

Responsibilities

• Control access into the facility and provide information to staff and members.
• Deliver excellent customer service and engage members to fitness initiatives.
• Promote safe exercise and manage member adherence to club standards.

Skills

Customer service expertise

Problem-solving skills

Excellent relationship-building skills

Good communication skills

Education

Grade 12 Senior Certificate or NQF Level 4 equivalent

Successful completion of Reception Academy

Tools

Digital platforms knowledge

Job description

A leading fitness organization in KwaZulu-Natal is looking for a Service Ambassador to provide exceptional member experiences and ensure engagement across various club offerings. The ideal candidate will have strong customer service skills, a passion for fitness, and the ability to maintain a welcoming atmosphere. Candidates should possess a Grade 12 certificate and have at least a year of experience in customer-facing roles. This position offers a dynamic work environment focused on member satisfaction.