MEDICAL RECEPTIONIST

Medical Resources Group (Pty) Ltd; Alberton; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Medical Resources Group is recruiting a Medical Receptionist for a psychology and psychometry practice in Alberton, Gauteng. The role involves reception, patient liaison and comprehensive practice administration.

You will work closely with psychologists, psychometrists and psychiatrists, managing appointments, records and communications to ensure a smooth patient experience.

Qualifications

• Matric (Grade 12) is required.
• Experience as Medical Receptionist and Elixir Live knowledge is essential.
• Strong administrative and organisational skills are required.
• Excellent telephone, written and verbal communication is expected.
• Proficiency with Microsoft Office and electronic practice systems is preferred.

Responsibilities

• Manage the reception area and patient enquiries; handle telephone, WhatsApp and email communications.
• Schedule and manage patient appointments; coordinate practitioner diaries and appointment calendars.
• Ensure accurate patient records and electronic files; maintain practice management system data.
• Assist with invoicing, payments and basic accounts administration; support medical aid administration.
• Provide confidential support to psychologists and psychometrists; coordinate assessments and reports.

Skills

Administration

Organisation

Patient liaison

Customer service

Diary management

Communication

Confidentiality

Time management

Problem solving

Record keeping

Job description

MEDICAL RECEPTIONIST

Location: Alberton, Gauteng
Industry: Healthcare
Employment Type: Permanent | Full-Time
Working Hours: Monday – Friday | 08:30 – 17:30

THE OPPORTUNITY

Medical Resources Group is recruiting on behalf of a client for a Medical Receptionist to join a professional psychology and psychometry practice in Alberton.

The successful candidate will provide reception, patient liaison and administrative support to the practice, working closely with psychologists, psychometrists, psychiatrists, patients, and other healthcare professionals.

About the role:

Patient & Reception Services

• Manage the reception area and patient enquiries.

• Handle telephone, WhatsApp and email enquiries.

• Schedule and manage patient appointments.

• Coordinate practitioner diaries and appointment schedules.

• Manage appointment confirmations, cancellations and follow-ups.

• Liaise with patients and families regarding appointments and practice-related queries.

• Liaise with psychologists, psychometrists, psychiatrists and relevant healthcare professionals.

• Assist in ensuring an efficient and supportive patient experience.

Practice Administration

• Maintain accurate patient records and electronic files.

• Capture and update patient information on the practice management system.

• Prepare and process practice documentation.

• Assist with invoicing, payments and basic accounts administration.

• Assist with medical aid-related administration where applicable.

• Manage correspondence and general office administration.

• Maintain organised filing systems and databases.

• Monitor outstanding administrative requirements and follow up where necessary.

Practice Support

• Provide administrative support to psychologists and psychometrists.

• Assist with the scheduling and coordination of psychological and psychometric assessments.

• Prepare documentation and information required for appointments and assessments.

• Assist with coordinating reports and other practice documentation.

• Maintain strict confidentiality regarding patient, psychological and psychometric information.

• Handle sensitive patient information with appropriate discretion.

• Follow practice procedures relating to patient administration and confidentiality.

Requirements:

• Matric (Grade 12)

• Previous experience working as a Medical Receptionist - Essential.

• Experience using Elixir Live - Essential.

• Strong administrative and organisational skills.

• Good telephone, written and verbal communication skills.

• Computer literate and confident using Microsoft Office, email and electronic practice systems.

Advantageous:

• Experience working alongside psychologists, psychometrists or psychiatrists.

• Medical aid administration and/or billing experience.

• Practice management experience.

• Experience with confidential patient documentation and records.

Key Skills:

• Administration and organisation.

• Patient liaison and customer service.

• Appointment and diary management.

• Written and verbal communication.

• Attention to detail.

• Confidentiality and discretion.

• Time management and prioritisation.

• Problem-solving and initiative.

• Record-keeping and document management.

• Ability to work effectively within a professional healthcare environment.