Medical Receptionist

Ad - Hoc Client - 10151693; Rustenburg; On-site; ZAR 167,000 - 195,000; Full time

Benefits offered by this job

Overtime may be required

Job summary

Aflourishing Obstetrics and Gynaecology Practice, based in a Pretoria East hospital, seeks a young and energetic medical receptionist to run its front of house. You will be the first point of contact for patients, handling calls, admissions and routine administrative tasks with professionalism.

The role requires excellent organisation, discretion with sensitive information, and the ability to multi-task across in-room interactions and phone inquiries.

Qualifications

• Matric and at least 2 years' proven experience as a Medical Receptionist.
• Degree or Diploma in administration or similar is advantageous.
• Proficient in English (Afrikaans advantageous).
• Experience with medical office software and MS Office.

Responsibilities

• Greet patients in person and over the phone in a professional manner.
• Manage appointment scheduling, rescheduling and confirmations.
• Maintain and update patient records with strict confidentiality.
• Coordinate with doctors, nurses and staff to ensure smooth operations.
• Handle patient inquiries via phone, email and SMS.
• Distribute and manage documentation for patient visits.

Skills

Excellent communication

Organisational skills

Discretion with sensitive information

Multitasking ability

Patient-focused attitude

Education

Matric

Degree or Diploma in administration

Tools

Vericlaim

MS Office Suite

Job description

Introduction

Aflourishing Obstetrics and GynaecologyPractice based in a popular Pretoria East hospital is searching for a young and energetic medical receptionist to run its front of house. The practice is growing exponentially and requires an individual with excellent organisational and administrative skills to join its small team.

To ensure success in this role the candidate should be patient-centered, confident and have exceptional interpersonal and communication skills. This individual will be the first point of contact for patients and is expected to be compassionate and discrete as they will be dealing with sensitive information.

Candidates should be comfortable multi-tasking, managing both in-room patient interactions and incoming calls simultaneously. The individual will be responsible for the coordination and scheduling of daily appointments, referrals, diary management, as well as the distribution and management of key documentation to ensure the seamless running of the practice.

Duties & Responsibilities

• Greet and attend to patients in person and over the phone handling everyone in a professional and courteous manner.
• Maintain a clean and organised reception area to create a welcoming atmosphere.
• Address patient inquiries in a professional and empathetic manner.
• Schedule, reschedule and confirm patient appointments, ensuring the optimised time slots.
• Liaise with respective practices and department (doctors, nurses and staff) with discretion and professionalism maintaining confidentiality.
• Accurately capture, maintain and update patient records in line with privacy and regulatory requirements.
• Ensure documentation for patient visits is distributed and completed timeously and accurately.
• Use telephone, email and SMS communication to handle queries and provide feedback to patients on behalf of the doctor.

Desired Experience & Qualification

• Matric
• Degree or Diploma in administration or similar (advantageous).
• Proficient in the English language (written & spoken), Afrikaans advantageous.
• 2 years’ proven experience as a Medical Receptionist or a similar administrative role (essential).
• Proficient working with medical office software systems (Vericlaim advantageous).
• Proficient working with the MS Office Suite.
• Working knowledge of medical terminology, POPI regulations, ICD, and RPL coding (advantageous).
• Strong organisational, administrative, and planning skills (good time management).
• Ability to use discretion while working with sensitive information.
• Proactive and self-motivated with the ability to work independently.
• Organised, systematic and methodical.
• Ability to multitask and manage difficult patients in a polite and assertive manner.
• Patient, tolerant and dependable.

Package & Remuneration

Working hours:Monday - Friday: 08h00 - 16h00.

Salary:R15000 - R17 500

Overtime may be required in emergency situations.