Medical Receptionist

Medical Resources Group (Pty) Ltd; Rietfontein; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Medical Resources Group (Pty) Ltd on behalf of a well-established GP practice in Rietfontein, Pretoria, is seeking an experienced Medical Receptionist & ENA to join the team. The role focuses on patient reception and administration, with clinical support as required.

The ideal candidate is an ENA with current SANC registration, strong administrative skills, and proficiency in medical administration systems. Experience in GP practice is advantageous.

Qualifications

• Qualified ENA with current SANC registration.
• GP/medical practice experience is advantageous.
• Medical reception/administration experience is highly desirable.
• Good understanding of medical terminology and medical scheme processes.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Welcoming and assisting patients in a professional and friendly manner.
• Managing incoming calls, messages and patient enquiries.
• Scheduling, confirming and coordinating patient appointments.
• Opening and maintaining patient files.
• Capturing and updating patient information.
• Confirming medical aid membership, benefits and available funds.
• Obtaining medical aid authorisations where required.
• Assisting with patient billing and account queries.
• Managing referrals, laboratory results and medical correspondence.
• Liaising with medical schemes, laboratories, pharmacies, specialists and other healthcare providers.
• Filing, scanning, document management and general practice administration.
• Maintaining patient confidentiality and compliance with POPIA requirements.
• Assisting the doctor with appropriate clinical procedures.
• Preparing patients and treatment areas.
• Assisting with wound care and dressings within the applicable ENA scope of practice.
• Recording basic observations where permitted.
• Supporting infection prevention and control measures.
• Assisting with stock and clinical consumable management.
• Providing other clinical support within the candidate's SANC scope of practice.

Skills

Communication

Computer literacy

Word processing

Excel

Organization

Interpersonal skills

Education

Enrolled Nursing Assistant (ENA)

SANC registration

Tools

Elixir Live

Job description

Medical Receptionist

Location: Rietfontein, Pretoria

Employment Type: Permanent

Industry: General Medical / GP Practice

Salary: Market Related

Introduction

Medical Resources Group is recruiting on behalf of a well-established GP practice in Rietfontein, Pretoria for an experienced and professional Medical Receptionist & Enrolled Nursing Assistant (ENA).

This is an ideal opportunity for a qualified ENA who is strongly administratively driven and would like to work in a medical practice environment where the primary focus is reception and administration, while still providing clinical assistance when required.

Key Responsibilities

Medical Reception & Administration

• Welcoming and assisting patients in a professional and friendly manner.

• Managing incoming calls, messages and patient enquiries.

• Scheduling, confirming and coordinating patient appointments.

• Opening and maintaining patient files.

• Capturing and updating patient information.

• Confirming medical aid membership, benefits and available funds.

• Obtaining medical aid authorisations where required.

• Assisting with patient billing and account queries.

• Managing referrals, laboratory results and medical correspondence.

• Liaising with medical schemes, laboratories, pharmacies, specialists and other healthcare providers.

• Filing, scanning, document management and general practice administration.

• Maintaining patient confidentiality and compliance with POPIA requirements.

Clinical / ENA Support

• Assisting the doctor with appropriate clinical procedures.

• Preparing patients and treatment areas.

• Assisting with wound care and dressings within the applicable ENA scope of practice.

• Recording basic observations where permitted.

• Supporting infection prevention and control measures.

• Assisting with stock and clinical consumable management.

• Providing other clinical support within the candidate's SANC scope of practice.

Minimum Requirements

• Qualified Enrolled Nursing Assistant (ENA).

• Current registration with the South African Nursing Council (SANC).

• Previous experience in a GP practice, medical practice, clinic or similar healthcare environment will be advantageous.

• Medical reception or medical administration experience is highly desirable.

• Good understanding of medical terminology and medical scheme processes.

• Strong computer literacy.

• Proficiency in Microsoft Word and Excel.

• Experience with Elixir Live or similar medical practice software will be advantageous.

• Knowledge of Office of Health Standards Compliance (OHSC) requirements will be advantageous.

• Excellent communication and interpersonal skills.

• Strong organisational and administrative ability.

Ideal Candidate Profile

We are specifically looking for an ENA who:

• Enjoys medical administration and patient interaction.

• Is comfortable with reception and administration being the primary focus of the position.

• Is organised, accurate and able to manage a busy medical practice environment.

• Can confidently assist with appropriate clinical duties when required.

• Is professional, compassionate, reliable and patient-focused.

• Works well independently and as part of a medical practice team.