Medical Office Manager

Outsourcing To South Africa; South Africa; On-site; ZAR 279,000 - 446,400; Full time

Job summary

Outsourcing To South Africa is seeking a highly driven office manager in Parktown, Johannesburg. This role involves leading a team, ensuring operational efficiency, and managing performance metrics within a pharmacy wholesaler environment.

While pharmaceutical experience is advantageous, strong leadership and the ability to drive results are essential. The position offers a salary between R25,000 and R40,000 depending on experience, with working hours from 10am to 7pm SAST.

Qualifications

• Proven experience in operations or team management, preferably in BPO or similar environments.
• Strong ability to manage KPIs, SLAs, and performance metrics effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Lead, coach, and develop a team across operations, admin, and support functions.
• Drive a high-performance culture focused on accountability and outcomes.
• Conduct regular performance reviews and engage the team.

Skills

Leadership

Operational discipline

Problem-solving

Communication skills

Job description

Parktown, Johannesburg (In-Office) Monday to Friday

10am-7pm SAST

Budget: Between R25,000K - R40,000K depending on experience

IntelliBPO is a fast-growing Business Process Outsourcing provider delivering dedicated, high-performing teams to global clients. With a strong focus on operational excellence, data-driven performance, and client alignment, IntelliBPO partners with international businesses to optimise customer experience, back-office operations, and workflow efficiency.

We are seeking a highly driven office manager to lead a medical pharmacy wholesaler company. This role focuses on team leadership, operational delivery, performance management, and process optimisation within a structured, high-volume environment.

Pharmaceutical industry experience is advantageous but not required — strong management capability, operational discipline, and the ability to drive results are essential.

Key Responsibilities

• Lead, coach, and develop a team across operations, admin, and support functions
• Drive a high-performance culture focused on accountability and outcomes
• Conduct regular performance reviews, 1:1s, and team engagement initiatives
• Manage attendance, scheduling, and workforce planning aligned to UK hours
• Oversee end-to-end operational workflows for the pharmacy wholesaler client
• Ensure SLAs, KPIs, and turnaround times are consistently met or exceeded
• Identify bottlenecks and implement process improvements to enhance efficiency
• Maintain high standards of accuracy, compliance, and service delivery
• Act as the primary operational point of contact for the client
• Provide regular reporting on performance, risks, and opportunities
• Ensure alignment with client expectations and service standards
• Proactively address issues and implement solutions
• Track and manage key metrics (productivity, quality, turnaround times, attendance)
• Analyse data to drive decision-making and continuous improvement
• Implement structured reporting frameworks and dashboards
• Ensure operational transparency and accountability
• Implement and maintain SOPs and operational best practices
• Ensure compliance with internal and client-specific requirements
• Drive quality assurance initiatives and continuous improvement programs

Requirements

• Proven experience in operations or team management (BPO, logistics, admin-heavy, or similar environments)
• Strong leadership and people management skills
• Experience managing KPIs, SLAs, and performance metrics
• Ability to work 10am - 7pm.
• Strong organisational, problem-solving, and decision-making ability
• Excellent communication skills (verbal and written)
• Experience in pharmacy, healthcare, or wholesale/distribution environments
• Exposure to order processing, supply chain, or inventory workflows
• Experience in a BPO or outsourced service environment