Medical Administrative Assistant

BruntWork; South Africa; Remote; ZAR 750,000 - 1,084,000; Full time

Benefits offered by this job

Permanent work from home

Health Insurance Coverage for eligible

Job summary

BruntWork seeks a Medical Administrative Assistant proficient with Elation EHR and Slack to handle non-phone task queues. You will triage requests, route those needing provider judgment via Slack ping, and close out items without clinical review.

Responsibilities include preparing forms for signature, processing records and referrals, and maintaining SOPs and directories in Google Workspace. This role supports multiple practices and requires strong English communication.

Qualifications

• Administrative support experience for a U.S. medical practice or healthcare organization.
• Strong written English skills and disciplined follow-through on open items.
• Ability to support several practices and providers simultaneously.

Responsibilities

• Triage Slack requests for assigned practices, route items as needed, and close items with thread updates.
• Prepare forms and orders for signature (DME, home health, disability, FMLA) and route to providers; file signed documents in patient charts.
• Process medical records requests and referrals; route lab and imaging results to the ordering provider; maintain SOPs and directories in Google Workspace.

Skills

Administrative support

Communication

Tools

Elation EHR

Slack

Google Workspace

Job description

Our client is looking for a Medical Administrative Assistant proficient with Elation EHR and Slack to handle the non-phone task queue so providers only see what needs their signature or judgment. In this role, every request that does not need the provider is handled and closed out by you, while anything requiring a provider's clinical judgment is routed directly to them with a Slack ping.

Schedule:

Monday to Friday, 8 AM to 5 PM MST (Arizona); Full-time role

Responsibilities:

• Task Queue: Triage every Slack request for assigned practices (do it, route it, or escape it, and confirm closure in the thread); work EHR inboxes and incoming fax queues until each practice moves fully to Slack routing; keep a running tracker of open items with an assigned owner and due date.
• Provider Support: Prepare forms and orders for signature (DME, home health, disability, FMLA) and route them to the provider; return signed documents to the requesting party and file them in the patient chart.
• Records and Referrals: Process incoming and outgoing medical records requests and file outside records to the correct chart; send referrals with required notes and track them until the specialist appointment is scheduled; route lab and imaging results to the ordering provider.
• Operations: Maintain SOPs, staff and provider directories, and trackers in Google Workspace; support new practice onboarding by gathering practice information, setting up provider schedules and Slack channels, and checking migrated data.

Requirements

• Administrative support experience for a U.S. medical practice or healthcare organization.
• Elation EHR and Slack experience (required), plus Google Workspace proficiency.
• Strong written English skills and disciplined follow-through on open items.
• Ability to support several practices and providers simultaneously.

Preferred Qualifications:

• Referral coordination or medical records experience
• athenaOne or Practice Fusion experience.
• Experience supporting a multi-practice group or MSO.

Success Measures:

• Slack requests acknowledged: Within 1 hour during shift
• Routine requests closed: Within 1 business day
• Forms routed for signature: Same day received
• Referrals with appointment confirmed: Within 10 business days of order
• Items left open without an owner: Zero at end of shift
• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations