Marketplace Onboarding Intern

Takealot Online Ltd.; Cape Town; On-site; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Mentorship Program

Online Learning

Total Remuneration Package

Equal Opportunity Employer

Free parking

Job summary

Takealot Group in Cape Town seeks a Marketplace Onboarding Intern to join Takealot.com. This 18-month contract offers hands-on exposure to onboarding, lead vetting, and customer/seller support in a fast-paced ecommerce environment.

You will work with Zendesk and Salesforce, develop data accuracy and process improvements, and learn from industry leaders. The program focuses on building technical and soft skills for a successful career in ecommerce.

Qualifications

• N6 certificates and diplomas relevant to business and marketing.
• Strong communication and detail orientation.
• Analytical and problem-solving abilities.
• Organizational and time-management skills.

Responsibilities

• Assist with daily onboarding and vetting of marketplace leads.
• Manage Zendesk tickets and respond to seller enquiries within SLA timelines.
• Support Salesforce task management and escalated stalled items when necessary.
• Conduct research and assist with process improvement initiatives.
• Maintain accurate data and provide operational support to the Onboarding Coordinator.

Skills

Communication

Attention to Detail

Analytical Skills

Organizational Skills

Self-Motivated

Curious to Learn

Professionalism

Team Orientation

Education

N6 Certificate in Business Administration

N6 Certificate in Business Management

Diploma in Marketing Management

Diploma in Business Management

Tools

Zendesk

Salesforce

Job description

Takealot Group, South Africa's leading online Retail /Delivery organization, is looking for a highly talented Marketplace Onboarding Intern to join our Takealot.com team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you've been challenged before? Think again!

• Scale: Over 4.5 million happy shoppers shop online. Show them what you can do.
• Learn: We work with the best of the best, and then some. Work alongside industry leaders and upskill yourself in record time.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS and Mr D. We like to promote from within: Here's your chance.

Requirements

Qualifications & Experience

• N6 Certificate in Business Administration
• N6 Certificate in Business Management
• Diploma in Marketing Management
• Diploma in Business Management

The skills we need

• Communication Skills
• Attention to Detail
• Analytical & Problem-Solving Skills
• Organizational & Time Management Skills

Attributes required

• Self-Motivated & Proactive
• Curious & Eager to Learn
• Professional & Reliable
• Adaptable & Team-Oriented

Key Responsibilities

• Assist with daily onboarding and vetting of marketplace leads.
• Manage Zendesk tickets and respond to seller enquiries within SLA timelines.
• Support Salesforce task management and escalated stalled items when necessary.
• Conduct research and assist with process improvement initiatives.
• Maintain accurate data and provide operational support to the Onboarding Coordinator.

This is an 18-month contract.

High Level

At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment. Every selected Intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas. You'll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.

The Environment

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

Let's talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship Program: We aren't kidding when we say the people with the best people win. Now's your chance to be one of the best, by learning from the best.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.