Mandarin-Speaking Call Centre Operator / Customer Service Operator

Quest Staffing Solutions; Johannesburg; On-site; ZAR 112,000 - 134,000; Full time

Job summary

Quest Staffing Solutions is hiring a Mandarin-speaking Customer Service / Call Centre Operator in Woodmead, Johannesburg, SA. The role involves handling bilingual calls, assisting customers, and maintaining records in a fast-paced environment.

Requirements include fluency in Mandarin and English, a Diploma/NQF Level 6, strong communication, and basic IT skills. Rotational shifts are required in a full-time position with monthly salary 10,000–12,000 SAR (before incentives).

Qualifications

• Fluent Mandarin Chinese and English, both spoken and written.
• Minimum Diploma / NQF Level 6 qualification or equivalent.
• Excellent verbal communication and listening skills.
• Professional telephone manner and strong customer-service skills.
• Ability to communicate patiently and clearly with different customers.
• Basic computer skills, including email, Word, Excel and data capturing.
• Ability to follow procedures and work accurately.
• Willingness to work rotational shifts according to operational requirements.

Responsibilities

• Handle inbound and outbound customer calls in Mandarin and English.
• Respond professionally to customer enquiries and provide accurate information.
• Identify customer issues and provide appropriate assistance.
• Escalate complex or unresolved matters when necessary.
• Accurately capture customer information, enquiries and follow-up activities.
• Follow call-handling procedures, workflows and service standards.
• Provide basic Mandarin-English translation or interpretation when required.
• Follow up on customer requests and ensure issues are resolved or appropriately escalated.
• Work closely with team members and relevant departments.
• Maintain accurate communication records and customer confidentiality.

Skills

Mandarin

English

Customer service

Communication

Data capture

Education

Diploma / NQF Level 6

Tools

CRM

Ticketing

MS Word

MS Excel

Job description

WE ARE HIRING | MANDARIN-SPEAKING CALL CENTRE / CUSTOMER SERVICE OPERATOR

Location: Woodmead, Johannesburg, South Africa

Employment Type: Full-Time

Working Arrangement: Rotational / Shift-Based

Salary: R10,000 – R12,000 per month + potential performance incentives

An exciting opportunity is available for a Mandarin-speaking Customer Service / Call Centre Operator to join a growing international and multicultural working environment.

We are looking for a professional, reliable and customer-focused individual who is fluent in Mandarin Chinese and English and enjoys communicating with and assisting customers.

Key Responsibilities:

• Handle inbound and outbound customer calls in Mandarin and English
• Respond professionally to customer enquiries and provide accurate information
• Identify customer issues and provide appropriate assistance
• Escalate complex or unresolved matters when necessary
• Accurately capture customer information, enquiries and follow-up activities
• Follow call-handling procedures, workflows and service standards
• Provide basic Mandarin-English translation or interpretation when required
• Follow up on customer requests and ensure issues are resolved or appropriately escalated
• Work closely with team members and relevant departments
• Maintain accurate communication records and customer confidentiality

Requirements:

• Fluent Mandarin Chinese and English, both spoken and written
• Minimum Diploma / NQF Level 6 qualification or equivalent
• Excellent verbal communication and listening skills
• Professional telephone manner and strong customer-service skills
• Ability to communicate patiently and clearly with different customers
• Basic computer skills, including email, Word, Excel and data capturing
• Ability to follow procedures and work accurately
• Willingness to work rotational shifts according to operational requirements

Advantageous:

• Previous call centre, contact centre or customer service experience
• Mandarin-English translation or interpretation experience
• Experience using CRM, ticketing or customer management systems
• Experience working in a multicultural or international environment
• Previous experience supporting Chinese-speaking customers

Strong university graduates with excellent Mandarin and English communication skills are also encouraged to apply, even if they do not have extensive call centre experience.

We are looking for someone who is:

• Responsible and reliable
• Customer-focused and professional
• Patient and attentive
• Calm under pressure
• Detail-oriented and organised
• A strong communicator and team player
• Quick to learn new systems and processes
• Flexible and comfortable working shifts
• Willing to take ownership of customer issues

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