Call Centre Operator

Go Skills Cafe; Durban; On-site; ZAR 145,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training

Dynamic and supportive environment

Career growth opportunities

Job summary

Raiden Global is seeking a Call Centre Operator in Durban to handle incoming and outgoing calls, delivering efficient and effective solutions to customers.

You will maintain customer satisfaction, build relationships with clients, and stay updated on products and policies while contributing to team targets and KPIs.

Qualifications

• High school diploma or equivalent is required.
• Prior call centre or customer service experience is preferred.
• Excellent communication and interpersonal skills are essential.
• Strong problem-solving abilities and multitasking capacity are expected.
• Ability to work independently and as part of a team; flexible to shifts.

Responsibilities

• Answering incoming calls from customers and addressing inquiries in a professional manner.
• Making outbound calls to follow up on inquiries or provide updates.
• Providing accurate information to ensure customer needs are met.
• Maintaining high customer satisfaction and building client relationships.
• Collaborating with other departments to meet customer needs efficiently.
• Updating call logs and customer information in the company database.
• Meeting and exceeding individual and team targets and KPIs.
• Staying up-to-date with company products, services, and policies.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Teamwork

Independent work

Flexibility to work shifts

Computer literacy

Education

High school diploma or equivalent

Tools

Computer systems & software

Job description

R 13,000.00 - 17,000.00 (South African Rand)

Raiden Global is a leading global provider of innovative solutions in the field of technology and communications.

We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.

Job Summary

As a Call Centre Operator, you will be responsible for handling incoming and outgoing calls from customers and providing them with efficient and effective solutions.

You will also be responsible for maintaining customer satisfaction and building strong relationships with our clients.

Key Responsibilities

• Answering incoming calls from customers and addressing their inquiries or concerns in a professional and timely manner
• Making outbound calls to follow up on customer inquiries or to provide updates on their requests
• Providing accurate information to customers and ensuring that their needs are met
• Maintaining a high level of customer satisfaction by actively listening to their feedback and resolving any issues that may arise
• Building and maintaining strong relationships with customers to ensure repeat business and customer loyalty
• Collaborating with other departments within the company to ensure that customer needs are met efficiently
• Updating customer information and call logs accurately in the company's database - Meeting and exceeding individual and team targets and KPIs
• Staying up-to-date with company products, services, and policies to provide accurate information to customers
• Participating in ongoing training and development programs to enhance job knowledge and skills

Qualifications

• High school diploma or equivalent
• Previous experience in a call centre or customer service role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and work in a fast-paced environment
• Proficient in using computer systems and software
• Ability to work independently and as part of a team
• Flexibility to work shifts, including evenings and weekends

We Offer

• Competitive salary and benefits package
• Ongoing training and development opportunities
• A dynamic and supportive work environment
• Opportunities for career growth and advancement