Manager: Service | Isuzu Isando

Motus corporation; Kempton Park; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Isuzu Isando is seeking a Service Manager to lead the Service Department and report to the Dealer Principal. You will drive service quality, ensure efficient repairs, and oversee a team of technicians and service staff in a busy commercial vehicle operation.

Responsibilities include developing service strategies, monitoring KPIs, maintaining safety standards, and collaborating with sales and parts to grow service revenue.

Qualifications

• Proven track record in service management within automotive or commercial vehicle industry.
• Demonstrable experience in team leadership and staff development.
• Strong understanding of service department operations, repairs, and customer service excellence.
• Knowledge of dealership systems, warranty processes, workshop loading, WIP, and financial controls.
• Excellent communication and interpersonal skills.
• Proficient in service management software and Microsoft Office.

Responsibilities

• Develop and implement service department strategies to enhance customer satisfaction and operational efficiency.
• Oversee daily operations of the service department, ensuring timely and quality repairs and maintenance of trucks.
• Lead, mentor, and manage a team of service technicians and staff, fostering a high-performance culture.
• Monitor service performance metrics and implement corrective actions as necessary to meet goals.
• Build strong relationships with customers, addressing concerns and using feedback for improvement.
• Ensure compliance with safety regulations and company policies within the service department.
• Collaborate with sales and parts departments to drive service sales and optimize inventory management.
• Manage service schedules, staffing, and resource allocation to meet customer demands effectively.

Skills

Team leadership

Service management

Customer service

WIP management

Warranty processes

Dealership systems

Communication

Problem solving

Education

Grade 12/NQF4

Automotive management

Automotive engineering

Drivers License

Tools

Service software

Microsoft Office

Job description

Isuzu Isando currently has a vacancy for a Service Manager, this role reports directly to the Dealer Principal.

About the Role

The Manager: Service for Isuzu Trucks will play a pivotal role in overseeing the service department, ensuring optimal operational efficiency and client satisfaction. Focused on delivering exceptional service outcomes, you will lead a team dedicated to maintaining the highest standards of service for our customers.

Key Responsibilities

• Develop and implement service department strategies to enhance customer satisfaction and operational efficiency.
• Oversee daily operations of the service department, ensuring timely and quality repairs and maintenance of trucks.
• Lead, mentor, and manage a team of service technicians and staff, fostering a high-performance culture.
• Monitor service performance metrics and implement corrective actions as necessary to meet goals.
• Build strong relationships with customers, addressing any concerns and ensuring feedback is utilized for continuous improvement.
• Ensure compliance with safety regulations and company policies within the service department.
• Collaborate with sales and parts departments to drive service sales and optimize inventory management.
• Manage service schedules, staffing, and resource allocation to meet customer demands effectively.

Requirements

• Proven track record in service management within the automotive or commercial vehicle industry.
• Demonstrable experience in team leadership, with the ability to motivate and develop staff.
• Strong understanding of service department operations, including repair processes and customer service excellence.
• Sound understanding of dealership systems, warranty processes, workshop loading, WIP management, and service department financial controls.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Proficient in using service management software and Microsoft Office applications.
• Strong problem-solving skills and the ability to make decisions that support business objectives.

Preferred Qualifications

• Minimum Grade 12/NQF Level 4 equivalent qualification
• Drivers License (code 10/14 preferably)
• Relevant qualification in automotive engineering or management.
• Experience with Isuzu Trucks or similar commercial vehicle brands.
• Familiarity with the latest automotive technologies and service trends.

Equal Opportunity Statement

We are committed to promoting an inclusive and diverse workforce that reflects the communities we serve. We encourage applications from all candidates and are dedicated to creating a work environment that embraces diversity in alignment with the Employment Equity Act.

If you have not been contacted within two (2) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.