Manager, Relationship, Premium

Standard Bank Group; Newcastle; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Standard Bank Group in South Africa seeks a senior Premium Segment Relationship Manager to grow and retain a portfolio of high-value clients through advisory-led solutions. You will build relationships with key decision-makers, analyze client needs, and collaborate across departments to deliver tailored banking services.

Responsibilities include cross-selling premium products, managing risk and compliance, and achieving revenue targets while mentoring junior team members in a fast-paced

Qualifications

• Bachelor's degree in business/finance or related (FAIS aligned).
• 3-7 years of experience in business banking, commercial banking, or corporate banking.
• Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
• Knowledge of SME/mid-market/high-net-worth business clients is often required.

Responsibilities

• Develop and execute plans to grow a portfolio of Premium Segment clients and drive revenue growth.
• Cultivate and maintain relationships with key decision-makers, acting as a trusted financial advisor.
• Analyze client needs to identify opportunities for cross-selling and premium banking solutions.
• Collaborate with internal stakeholders to deliver tailored services while ensuring regulatory compliance and risk management.
• Mentor junior team members and contribute to a culture of excellence within the division.

Skills

Relationship management

Business banking

Financial analysis

Regulatory compliance

Sales & business development

Negotiation & communication

Education

Bachelor's degree in business/finance/economics

MBA or postgraduate diploma in Business Administration/Finance/Banking

Professional certifications: CB/CFP/CFA

Tools

CRM software

Banking software

Job description

Location: ZA, KwaZulu Natal, Newcastle , Shop 154, Cnr Oak and Ladysmith Rd Newcastle Mall

Business Segment: Business & Commercial Banking

To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

• Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients, ensuring consistent revenue growth and client retention.
• Cultivate and maintain strong, professional relationships with key decision-makers within client organisations, positioning oneself as a trusted financial advisor.
• Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling and upselling premium banking solutions.
• Collaborate effectively with internal stakeholders across various departments to deliver tailored, high-end financial services that meet and exceed client expectations.
• Implement a proactive approach to risk management, ensuring compliance with all relevant regulatory requirements and internal policies.
• Monitor market trends and competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
• Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organisations.
• Manage and resolve complex client issues with utmost professionalism and urgency, maintaining the bank's reputation for excellence in customer service.
• Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction, and revenue generation.
• Mentor and guide junior team members, fostering a culture of excellence and continuous improvement within the Premium Segment division.

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Qualifications

1. Educational Qualifications

• Bachelor's degree in business, Finance, Economics, Accounting, or a related field. (FAIS aligned)
• A master's degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous.
• Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) can be a plus.

2. Work Experience

• 3-7 years of experience in business banking, commercial banking, or corporate banking.
• Proven experience in relationship management, financial advisory, or credit analysis for business clients.
• Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
• Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.

3. Key Skills and Competencies

• Strong relationship management and client acquisition skills.
• In-depth knowledge of business banking products, including loans, trade finance, treasury, and cash management.
• Financial analysis and credit assessment expertise.
• Understanding of risk management and regulatory compliance in business banking.
• Sales and business development skills to grow the bank’s portfolio.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to use CRM and banking software for client management.

4. Additional Requirements

• A strong network within the local business community is often beneficial.
• Knowledge of digital banking trends and how they impact business clients.
• A track record of meeting or exceeding revenue and portfolio growth targets.
• Strong Agric knowledge will be an advantage

Additional Information

• Articulating Information
• Developing Expertise
• Directing People
• Banking Process & Procedures
• Business Process Improvement
• Client Knowledge
• Client Retention

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.