Manager, Relationship, Premium

Standard Bank Group; East London; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

Standard Bank Group in East London is seeking a Senior Relationship Manager to lead a portfolio of high-value Premium Segment clients.

You will build and maintain strategic relationships with key decision-makers, analyze clients' financial objectives, and collaborate with internal teams to deliver premium banking solutions while ensuring compliance and risk controls. The role targets revenue growth and client satisfaction in a dynamic market.

Qualifications

• 3–7 years of experience in business banking, commercial banking, or corporate banking.
• Proven experience in relationship management, financial advisory, or credit analysis for business clients.
• Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
• Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.

Responsibilities

• Grow and manage a portfolio of high-value Premium Segment clients.
• Build and maintain strong relationships with key decision-makers.
• Identify cross-selling and upsell opportunities for premium banking solutions.
• Collaborate with internal stakeholders to deliver tailored financial services.
• Ensure compliance with regulatory requirements and internal policies.
• Monitor market trends to identify opportunities and threats.
• Prepare financial presentations for senior executives.
• Resolve complex client issues with professionalism.
• Aim for continued portfolio growth and client satisfaction.
• Mentor junior team members to foster excellence.

Skills

Relationship management

Financial advisory

Credit analysis

Cross-selling

Negotiation

CRM software

Regulatory compliance

Education

Bachelor’s degree in business/finance

MBA or postgraduate diploma (advantage)

CB/CFP/CFA certification a plus

Tools

CRM software

Banking software

Credit risk tools

Job description

Business Segment: Business & Commercial Banking

To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

• Develop and execute strategic plans to grow a portfolio of high-value Premium Segment clients, ensuring consistent revenue growth and client retention.
• Cultivate and maintain strong, professional relationships with key decision-makers within client organisations, positioning oneself as a trusted financial advisor.
• Conduct thorough analyses of clients' business needs and financial objectives to identify opportunities for cross-selling and upselling premium banking solutions.
• Collaborate effectively with internal stakeholders across various departments to deliver tailored, high-end financial services that meet and exceed client expectations.
• Implement a proactive approach to risk management, ensuring compliance with all relevant regulatory requirements and internal policies.
• Monitor market trends and competitive landscape to identify new opportunities and potential threats to the Premium Segment portfolio.
• Prepare and deliver comprehensive financial presentations and proposals to senior executives of client organisations.
• Manage and resolve complex client issues with utmost professionalism and urgency, maintaining the bank's reputation for excellence in customer service.
• Consistently achieve and exceed performance targets related to portfolio growth, client satisfaction, and revenue generation.
• Mentor and guide junior team members, fostering a culture of excellence and continuous improvement within the Premium Segment division.

Qualifications

1. Educational Qualifications

• Bachelor’s degree in business, Finance, Economics, Accounting, or a related field. (FAIS aligned)
• A master’s degree (MBA) or postgraduate diploma in Business Administration, Finance, or Banking may be advantageous.
• Professional certifications such as Certified Banker (CB), Certified Financial Planner (CFP), or Chartered Financial Analyst (CFA) can be a plus.

2. Work Experience

• 3–7 years of experience in business banking, commercial banking, or corporate banking.
• Proven experience in relationship management, financial advisory, or credit analysis for business clients.
• Experience in lending, credit risk assessment, and structuring financial solutions for business clients.
• Knowledge of SME banking, mid-market banking, or high-net-worth business clients is often required.

3. Key Skills and Competencies

• Strong relationship management and client acquisition skills.
• In-depth knowledge of business banking products, including loans, trade finance, treasury, and cash management.
• Financial analysis and credit assessment expertise.
• Understanding of risk management and regulatory compliance in business banking.
• Sales and business development skills to grow the bank’s portfolio.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to use CRM and banking software for client management.

4. Additional Requirements

• A strong network within the local business community is often beneficial.
• Knowledge of digital banking trends and how they impact business clients.
• A track record of meeting or exceeding revenue and portfolio growth targets.

Additional Information

• Articulating Information
• Developing Expertise
• Directing People
• Banking Process & Procedures
• Business Process Improvement
• Client Knowledge
• Client Retention

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.