Manager Deli

Pick n Pay Retailers; Kariega; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pick n Pay Retailers is seeking a Deli Manager to oversee customer service excellence, drive sales and GP, and ensure strict adherence to SOPs and HACCP standards on the floor. You will manage stock, rotation, and staff development while maintaining high hygiene, quality, and merchandising standards.

The role requires 3–5 years in Fresh Foods / Deli with 2+ years in supervision, and a Matric with ancillary food/retail qualifications preferred. Join a dynamic team during peak traffic periods.

Qualifications

• Grade 12 (Matric) – Essential.
• Relevant Food / Retail / Culinary qualification – Advantageous.
• 3–5 years retail experience within Fresh Foods / Deli.
• Minimum 2 years supervisory / management experience.
• Strong knowledge of food safety & hygiene standards.

Responsibilities

• Deliver outstanding customer service through active engagement and visible presence on the floor.
• Achieve departmental sales, GP, and margin targets.
• Ensure compliance with Pick n Pay SOPs and food safety standards.
• Maintain product quality, freshness, and correct rotation (FIFO).
• Lead, coach, and develop Deli staff; manage performance with feedback.
• Manage stock ordering, receiving, inventory levels and pricing labeling.

Skills

Customer service

Sales targets

Operational excellence

Food safety

Stock management

People management

Budget control

Education

Matric (Grade 12)

Food / Retail qualification

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum requirements

• Grade 12 (Matric) – Essential
• Relevant Food / Retail / Culinary qualification – Advantageous
• 3–5 years retail experience within Fresh Foods / Deli
• Minimum 2 years supervisory / management experience
• Strong knowledge of food safety & hygiene standards

1. Customer Service & Experience

• Deliver outstanding customer service through active engagement and visible presence on the floor
• Ensure service counters are fully staffed and customer-focused
• Manage customer complaints, queries, and special requests professionally
• Drive suggestive selling and product knowledge among staff
• Maintain high standards of hygiene, presentation, and merchandising

2. Sales & Profitability

• Achieve departmental sales, GP, and margin targets
• Monitor daily sales performance and implement corrective actions
• Control shrinkage, waste, and markdowns
• Analyse sales trends and identify growth opportunities
• Execute promotions and seasonal plans effectively

3. Operational Excellence

• Ensure compliance with Pick n Pay SOPs and food safety standards
• Maintain product quality, freshness, and correct rotation (FIFO)
• Manage stock ordering, receiving, and inventory levels
• Ensure correct pricing, labelling, and legal compliance
• Maintain equipment, displays, and back‑up area standards

4. Food Safety & Hygiene

• Enforce hygiene and sanitation standards
• Ensure compliance with HACCP and Health & Safety regulations
• Monitor temperature controls and storage practices
• Conduct regular quality checks

5. Stock & Waste Management

• Manage stock levels to prevent overstocking or stockouts
• Minimise waste through effective planning and controls
• Conduct stock takes and investigate variances
• Implement waste reduction initiatives

6. People Management & Development

• Lead, coach, and develop Deli staff
• Manage performance through regular feedback
• Identify training and development needs
• Ensure staffing aligns with trading patterns
• Foster a positive and high‑performance team culture

7. Financial & Administrative Controls

• Manage departmental budgets and expenses
• Control labour costs and productivity
• Complete required reporting and documentation
• Ensure adherence to compliance standards

Key Performance Indicators (KPIs)

• Sales growth & achievement vs target
• Gross Profit (GP) & margin performance
• Waste & shrinkage control
• Stock availability & rotation compliance
• Food safety & audit compliance
• Customer satisfaction & service levels
• Staff productivity & engagement

Closing date 20 September 2026

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us! Discover who we are

At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees.

Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent.

Our reputation is built upon our commitment to offering customers the best in quality, and value.

Our Mission We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop

Our Values Our values are deeply embedded in our culture and guide our actions:

Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success.

Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding.

Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.

Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box.

Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions.

Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.

Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions.

Accountability: We hold ourselves accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business.

Why Pick n Pay?

At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions.

Here, your work will be meaningful, recognized, and rewarded.

Experience the joy of being part of Pick n Pay.

Let's shape the future of retail in Africa together.