Manager Deli

Pick N Pay

Gqeberha

On-site

ZAR 180,000 - 260,000

Full time

7 days ago

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Job summary

Pick n Pay in Gqeberha, Eastern Cape, is seeking a Deli Supervisor to lead daily operations in Fresh Foods. You will drive customer service, staff management and hygiene standards while ensuring stock integrity and promotions are executed effectively.

The role requires Matric and 2+ years supervisory experience in retail deli, with 3–5 years of retail experience in Fresh Foods / Deli being advantageous. Join a dynamic team focused on quality and service.

Qualifications

3–5 years retail experience within Fresh Foods / Deli.
Minimum 2 years supervisory / management experience.
Strong knowledge of food safety & hygiene standards.

Responsibilities

Deliver outstanding customer service through active engagement and visible presence on the floor.
Ensure service counters are fully staffed and customer-focused.
Manage customer complaints, queries, and special requests professionally.
Drive suggestive selling and product knowledge among staff.
Maintain high standards of hygiene, presentation, and merchandising.
Achieve departmental sales, GP, and margin targets.
Monitor daily sales performance and implement corrective actions.
Control shrinkage, waste, and markdowns.
Analyse sales trends and identify growth opportunities.
Execute promotions and seasonal plans effectively.
Ensure compliance with Pick n Pay SOPs and food safety standards.
Maintain product quality, freshness, and correct rotation (FIFO).
Manage stock ordering, receiving, and inventory levels.
Ensure correct pricing, labelling, and legal compliance.
Maintain equipment, displays, and back-up area standards.
Enforce hygiene and sanitation standards.
Ensure compliance with HACCP and Health & Safety regulations.
Monitor temperature controls and storage practices.
Conduct regular quality checks.
Manage stock levels to prevent overstocking or stockouts.
Minimise waste through effective planning and controls.
Conduct stock takes and investigate variances.
Implement waste reduction initiatives.
Lead, coach, and develop Deli staff.
Manage performance through regular feedback.
Identify training and development needs.
Ensure staffing aligns with trading patterns.
Foster a positive and high-performance team culture.
Manage departmental budgets and expenses.
Control labour costs and productivity.
Complete required reporting and documentation.
Ensure adherence to compliance standards.

Skills

Customer service

Leadership

Food safety

Stock management

Education

Matric (Grade 12)

Food/Retail/Culinary qualification

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum requirements

Grade 12 (Matric) – Essential
Relevant Food / Retail / Culinary qualification – Advantageous
3–5 years retail experience within Fresh Foods / Deli
Minimum 2 years supervisory / management experience
Strong knowledge of food safety & hygiene standards

1. Customer Service & Experience

Deliver outstanding customer service through active engagement and visible presence on the floor
Ensure service counters are fully staffed and customer-focused
Manage customer complaints, queries, and special requests professionally
Drive suggestive selling and product knowledge among staff
Maintain high standards of hygiene, presentation, and merchandising

2. Sales & Profitability