Management Information Systems Manager

EXL; Cape Town; On-site; ZAR 1,100,000 - 1,500,000; Full time

Job summary

EXL South Africa in Cape Town is seeking an exceptional MIS Manager for our UK P&C Vertical to lead reporting and analytics. You will oversee the MIS function and drive dashboards, automation, and data-driven decisions.

You will partner with senior stakeholders to shape strategy, deliver actionable insights, and guide a high-performing analytics team in a dynamic environment. This role offers significant impact and visibility within the organization.

Qualifications

• Bachelor's degree in a relevant field is highly preferential.
• Certification in Power BI, SQL, Data Analytics or BI is highly preferential.
• 5–7 years' experience in MIS, Reporting, BI, Analytics, or Workforce Reporting.
• Minimum 3 years in a leadership or managerial role.
• Experience in Contact Centre, BPO, financial services, or insurance operations preferred.

Responsibilities

• Lead the MIS function and drive reporting excellence across a fast-paced environment.
• Develop innovative dashboards and provide data-driven recommendations to senior stakeholders.
• Influence strategic decision-making through actionable insights.

Skills

Leadership

Stakeholder engagement

Analytics leadership

Dashboard development

Education

Bachelor's degree in Information Systems, Computer Science, Statistics, Mathematics, Business Analytics, Finance, or related field

Tools

Power BI

SQL

Data Analytics

Business Intelligence

Job description

MIS Manager | UK P&C Vertical | Business Intelligence & Analytics

Are you a data-driven leader with a passion for business intelligence, analytics, automation, and strategic decision-making?

EXL South Africa, Cape Town is seeking an exceptional MIS Manager for our UK P&C Vertical to lead our Management Information Systems function and drive reporting excellence across a fast-paced, high-performance environment.

This is an exciting opportunity to play a pivotal role in shaping business strategy through actionable insights, innovative dashboards, and data-driven recommendations.

If you thrive on turning complex data into meaningful business outcomes, influencing senior stakeholders, and leading high-performing analytics teams then this is the perfect role for you.

Requirements:

• Bachelor's Degree in Information Systems, Computer Science, Statistics, Mathematics, Business Analytics, Finance, or related field (highly preferential)
• Certification in Power BI, SQL, Data Analytics, or Business Intelligence (highly preferential)
• 5 – 7 years' experience in MIS, Reporting, Business Intelligence, Analytics, or Workforce Reporting.
• Minimum 3 years in a leadership or managerial role.
• Experience in Contact Centre, BPO, financial services, or insurance operations preferred.

Ready to lead with data and make a measurable impact?