Management Information Analyst

Merchants; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A data analytics firm in South Africa is looking for a Management Information Analyst to transform data into actionable insights. The candidate should have at least 2 years' experience in Information Management, strong knowledge of SQL Server and Power BI, and excellent communication skills. Key responsibilities include designing reports, engaging stakeholders, and ensuring data quality. This role offers a chance to drive operational excellence through data collaboration and insights.

Qualifications

• Minimum 2 years of experience in Information Management, preferably in a call centre environment.
• Strong understanding of databases and data frameworks.
• Advanced skills in Excel, SQL Server, SSIS/SSMS, and Power Query.
• Experience with Power BI and report automation.

Responsibilities

• Design and maintain SQL-based reports and dashboards.
• Ensure real-time reporting accuracy and exception handling.
• Attend stakeholder meetings and provide feedback on reporting progress.
• Identify trends and provide recommendations for process improvements.

Skills

Analytical thinking

Excellent communication

Stakeholder management

Problem-solving

Passion for knowledge sharing

Tools

SQL Server

Power BI

Excel

SSIS/SSMS

Power Query

Job description

Are you passionate about transforming data into actionable insights? Do you thrive in a fast-paced environment where accuracy and stakeholder collaboration are key? We're looking for a Management Information (MI) Analyst to join our dynamic team and help drive operational excellence through data.

Purpose of the Role

As an MI Analyst, you will be responsible for delivering accurate, timely reports and analytics to support business operations. You’ll play a critical role in ensuring data quality, interpreting trends, and advising stakeholders on process improvements and reporting functionality.

Key Responsibilities

1. Database & Report Management

• Design and maintain SQL-based reports and dashboards (Power BI)
• Ensure real-time reporting accuracy and exception handling
• Document and manage MI SOPs across business units
• Collaborate with Data Engineers and Analysts to meet evolving data needs

2. Stakeholder Engagement

• Attend stakeholder meetings and provide feedback on reporting progress
• Communicate updates and changes effectively across teams
• Guide stakeholders on reporting requirements aligned with enterprise platforms

3. Data Analysis

• Identify trends, risks, and opportunities through data interpretation
• Recommend process improvements based on analytical findings
• Deliver actionable insights to support strategic decision-making

4. Data Security

• Uphold data protection standards and internal policies
• Manage database access and ensure secure data environments

What You Bring

Knowledge & Experience

• Minimum 2 years in Information Management, preferably in a call centre environment
• Strong understanding of databases and data frameworks
• Advanced Excel, SQL Server, SSIS/SSMS, and Power Query skills
• Experience with Power BI and report automation

Skills & Attributes

• Analytical thinking and problem-solving
• Excellent communication and stakeholder management
• Planning, organising, and technical expertise
• Passion for knowledge sharing and continuous improvement

Ready to Make an Impact?

If you're a data-driven professional who enjoys turning numbers into narratives, we’d love to hear from you. Apply now and be part of a team that values precision, collaboration, and innovation.