Maintenance Supervisor

Tsebo Solutions Group; Durban; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Tsebo Solutions Group in Durban is seeking a Facilities/Operations Manager to oversee contractor and service provider performance, planning maintenance, and managing projects to ensure quality, cost, and timelines.

The role requires strong leadership, safety compliance, and financial control; you will supervise teams, liaise with clients, and drive continuous improvement in service delivery.

Qualifications

• Grade 12 (Matric) is mandatory.
• Relevant tertiary qualification in Engineering or related field is preferred.
• 2–5 years of experience in facilities management, engineering, property management, or project management.

Responsibilities

• Monitor contractor performance against agreed SLAs.
• Maintain accurate contractor documentation and compliance records.
• Build and maintain effective service provider relationships.
• Address contractor performance issues and implement corrective actions.
• Ensure all contractors comply with site safety requirements.
• Assist in maintenance planning and scheduling activities.
• Ensure adequate resources are available to meet operational demands.
• Monitor maintenance completion against agreed targets.
• Approve overtime where operationally justified.
• Ensure productivity standards align with SLA requirements.
• Assist with project planning and implementation.
• Coordinate project resources and contractors.
• Maintain communication with stakeholders and clients.
• Track project progress and elevate risks where required.
• Ensure projects are delivered to quality, cost, and timeline expectations.
• Manage departmental budgets within approved limits.
• Review and monitor invoices and pass-through costs.
• Assist with cost control initiatives.
• Prepare financial reports and expenditure summaries.
• Support achievement of financial performance targets.
• Build and maintain strong relationships with clients.
• Respond promptly to client concerns and service requests.
• Monitor service delivery performance.
• Ensure achievement of customer satisfaction targets.
• Identify opportunities to improve service delivery.
• Conduct operational inspections and audits.
• Monitor compliance with policies and procedures.
• Ensure maintenance records are accurate and up to date.
• Identify improvement opportunities and implement corrective actions.
• Support business continuity and operational efficiency initiatives.
• Promote and maintain a strong safety culture.
• Ensure compliance with legislative and company requirements.
• Participate in safety audits and inspections.
• Investigate incidents and implement corrective actions.
• Maintain required SHEQ documentation and records.
• Supervise and develop team members.
• Conduct performance management discussions.
• Identify and address training and development needs.
• Support disciplinary and grievance processes.
• Promote employee engagement and teamwork.
• Prepare technical and management reports.
• Maintain maintenance and compliance records.
• Report on KPI and SLA performance.
• Provide operational updates to management and clients.
• Ensure reporting deadlines are met.
• Excellent communication and stakeholder relationship management skills.
• Strong customer service orientation.
• Team leadership and collaboration skills.
• Strategic planning and coordination ability.
• Problem-solving and analytical thinking.
• Innovative and continuous improvement mindset.
• Financial and commercial awareness.
• Project and resource management capability.
• Conflict management and negotiation skills.
• Knowledge of maintenance planning and contractor management.
• Technical reporting and administrative capability.

Skills

Contractor management

Service provider relations

Team leadership

Strategic planning

Problem-solving

Analytical thinking

Financial awareness

Project coordination

Stakeholder management

Maintenance planning

SHEQ/compliance

Education

Grade 12 (Matric)

Relevant tertiary qualification in Engineering or related field

Job description

Duties & Responsibilities

Contractor and Service Provider Management

• Monitor contractor performance against agreed SLAs
• Maintain accurate contractor documentation and compliance records
• Build and maintain effective service provider relationships
• Address contractor performance issues and implement corrective actions
• Ensure all contractors comply with site safety requirements

Maintenance Planning and Scheduling

• Assist in maintenance planning and scheduling activities
• Ensure adequate resources are available to meet operational demands
• Monitor maintenance completion against agreed targets
• Approve overtime where operationally justified
• Ensure productivity standards align with SLA requirements

Project Management

• Assist with project planning and implementation
• Coordinate project resources and contractors
• Maintain communication with stakeholders and clients
• Track project progress and elevate risks where required
• Ensure projects are delivered to quality, cost, and timeline expectations

Commercial and Financial Management

• Manage departmental budgets within approved limits
• Review and monitor invoices and pass-through costs
• Assist with cost control initiatives
• Prepare financial reports and expenditure summaries
• Support achievement of financial performance targets

Customer Satisfaction

• Build and maintain strong relationships with clients
• Respond promptly to client concerns and service requests
• Monitor service delivery performance
• Ensure achievement of customer satisfaction targets
• Identify opportunities to improve service delivery

Departmental Effectiveness

• Conduct operational inspections and audits
• Monitor compliance with policies and procedures
• Ensure maintenance records are accurate and up to date
• Identify improvement opportunities and implement corrective actions
• Support business continuity and operational efficiency initiatives

Integrated Management Systems (IMS) and EHS Compliance

• Promote and maintain a strong safety culture
• Ensure compliance with legislative and company requirements
• Participate in safety audits and inspections
• Investigate incidents and implement corrective actions
• Maintain required SHEQ documentation and records

Human Resources and Industrial Relations

• Supervise and develop team members
• Conduct performance management discussions
• Identify and address training and development needs
• Support disciplinary and grievance processes
• Promote employee engagement and teamwork

Reporting

• Prepare technical and management reports
• Maintain maintenance and compliance records
• Report on KPI and SLA performance
• Provide operational updates to management and clients
• Ensure reporting deadlines are met

Skills and Competencies

• Excellent communication and stakeholder relationship management skills
• Strong customer service orientation
• Team leadership and collaboration skills
• Strategic planning and coordination ability
• Problem-solving and analytical thinking
• Innovative and continuous improvement mindset
• Financial and commercial awareness
• Project and resource management capability
• Conflict management and negotiation skills
• Knowledge of maintenance planning and contractor management
• Technical reporting and administrative capability

Qualifications

• Grade 12 (Matric)
• Relevant tertiary qualification, preferably in Engineering or a related field

Experience

• 2 to 5 years' experience in Facilities Management, Engineering, Property Management, or Project Management
• Experience managing technical and non-technical teams
• Demonstrated knowledge of facilities maintenance operations
• Strong understanding of SHEQ principles and compliance requirements
• Working knowledge of Service Level Agreements (SLAs)
• Understanding of Labour Relations Act (LRA) and Industrial Relations (IR) processes
• Valid driver's licence and reliable transport
• Proficient in Microsoft Office Suite