Maintenance Operations Coordinator

Igrow Wealth Investments; Gauteng; On-site; ZAR 180,000 - 320,000; Full time

Job summary

IGrow Wealth Investments is seeking a Maintenance Administrator to coordinate maintenance workflows from our Midrand, Gauteng base. You will log requests via the Client Portal and Red Rabbit, track progress, and ensure timely completion with accurate documentation.

The role supports Portfolio Managers by delivering clear operational updates, managing contractor performance, and maintaining ticket discipline. A strong admin background and eye for detail are essential.

Qualifications

• Matric/Grade 12 is required.
• 2+ years in an administrative/coordination role is advantageous.
• Experience with maintenance/ticketing systems (Red Rabbit or similar) is advantageous.
• Strong administrative and organisational skills are essential.

Responsibilities

• Receive and log maintenance requests via Client Portal and Red Rabbit, phone calls, emails and other required platforms.
• Process exit, entry, and quality control inspections and attend to repairs and timelines.
• Verify tickets for correct property, unit, scope, and priority.
• Query or reject incomplete requests before allocation.
• Ensure each maintenance issue is managed through a single, traceable ticket.
• Allocate tickets to approved contractors based on trade, availability, and SLAs.
• Issue work instructions through Red Rabbit.
• Monitor job progress and follow up on delays.
• Escalate stalled or problematic jobs to the Maintenance Team Leader or Facilities Manager.
• Request and capture quotations; ensure they align with scope.
• Capture invoices and bill against the correct ticket and approved quotation.
• Identify and flag scope creep or duplicate billing.
• Provide clear updates to Portfolio Managers and ensure visibility of job status.
• Maintain accurate ticket statuses in Red Rabbit and close tickets when complete.

Skills

Matric/Grade 12

Admin qualification

2+ years admin/coord role

Strong administrative skills

Ticketing systems (Red Rabbit)

Attention to detail

Contractor management

Communication

Proactive

Bottleneck identification

Education

Matric/Grade 12

Administrative qualification

Tools

Red Rabbit

Job description

IGrow Wealth Investments is seeking a Maintenance Administrator to coordinate maintenance workflows from our Midrand, Gauteng base. You will log requests via the Client Portal and Red Rabbit, track progress, and ensure timely completion with accurate documentation.

The role supports Portfolio Managers by delivering clear operational updates, managing contractor performance, and maintaining ticket discipline. A strong admin background and eye for detail are essential.